Project Manager and Client Support Manager Manufacturing

Job Description Team Leadership

• Lead, mentor, and manage Project Managers and Client Support to ensure a unified, high-performing team.

• Set clear goals, provide feedback, and drive a positive, collaborative culture.

• Oversee weekly WIP reporting and act as the main point of escalation for complex issues.

• Review and ensure accuracy of quotes, jobs, and order allocation within company guidelines.

• Oversee quoting, invoicing, payment requests, and processing for standard and custom projects.

• Track customer orders from entry to delivery and maintain stakeholder communication.

• Develop and implement customer-centric processes that improve efficiency and satisfaction.

• Serve as liaison between Client Support, Sales, Production, and other departments.

• Support Sales with inquiries and quoting needs; assist in resolving product issues.

• Provide feedback to management and Product Managers on process improvements and product changes.

• Partner with People Operations to deliver structured onboarding and upskilling for the team and relevant departments.

• Work with leadership to refine policies, improve workflows, and drive operational efficiency.

• Analyse product- and process-related issues to identify improvement opportunities.

• Excellent communication and interpersonal skills.
• Professional, organised, logical, and efficient manner.
• Intermediate computer skills (Word and Excel) with accurate typing ability.
• Strong numeracy skills.
• Accountability for tasks and ensuring that timelines are met.
• High level of customer service.
• 3+ Years Management Experience in relevant field

Salary: $110,000

· Join a global company with a boutique spirit — where creativity meets commercial drive.

· Work with design-forward, sustainable products trusted by architects and designers worldwide.

· Be part of a supportive international team that values innovation, trust, and excellence.

$11,000-$11,000 per year