Servicing Transfer Analyst II

Overview

Join to apply for the Servicing Transfer Analyst II role at Fay Servicing, LLC
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Founded in early 2008, Fay Servicing is committed to providing innovative servicing solutions for both residential and business-purpose loans. As a specialty mortgage servicer who sees the customer behind every loan, we understand that our customers are not loan numbers — they’re homeowners. Fay Servicing set out to build a different kind of servicing company from the ground up, with a focus on serving customers and leading the industry.

We are currently looking for a Servicing Transfer Analyst II to join our team.

Reporting to the AVP, Servicing Transfer, this position is responsible for completing pre- and post-board validations, managing complex servicing transfer projects and building advanced reporting and data tables to streamline transfer processes for the team. This role performs advanced troubleshooting of transfer issues to address root causes and implements process improvements and training to team members. This position collaborates with internal and external stakeholders to resolve escalations and serves as a point of escalation to address complex issues.

It also reviews quality assurance processes and error reports, making necessary adjustments to prevent data issues during conversions and ensuring compliance with all regulatory requirements throughout the transfer process.

• Complete pre- and post-board validations
• Manage complex servicing transfer projects
• Build advanced reporting and data tables to streamline transfer processes
• Perform advanced troubleshooting of transfer issues to address root causes
• Implement process improvements and provide training to team members
• Collaborate with internal and external stakeholders to resolve escalations
• Serve as a point of escalation for complex issues
• Review quality assurance processes and error reports to prevent data issues during conversions
• Ensure compliance with regulatory requirements throughout the transfer process

• High school diploma or GED required;
  Associate or Bachelor’s degree preferred
• 3+ years' experience in servicing transfer/loan boarding required, with a strong understanding of data mapping, industry terminology, loan products, and servicing transfer processes
• 3+ years' experience in mortgage servicing required
• Advanced analytical skills in creating and managing tables, programming, building reports, and performing complex data analysis
• Strong customer service skills to effectively communicate and collaborate with internal and external stakeholders
• Previous experience working with MSP and Loan Sphere required
• Solid skills and experience in MS Word, Excel, and Outlook
• Strong verbal and written communication skills
• Strong interpersonal skills
• Strong analytical skills
• Solid decision-making abilities coupled with sound judgment
• Strong time management skills
• Ability to prioritize numerous tasks and manage shifting priorities
• Client-focused with strong execution skills and results orientation
• High level of precision with attention to detail and consistency
• Flexible, open to change, and able to learn new things quickly
• Ability to work in a collaborative environment and provide guidance for working groups

• Medical, Dental and Vision Insurance
• Company Paid Life Insurance
• Disability Insurance
• Pet Insurance
• 401k Program with Employer Matching
• 3 Weeks Paid Time Off (PTO)
• Paid Holidays
• Wellness Initiatives
• Employee Assistance Program
• Eligible for Hybrid Work Schedule with Remote Flex Days

• The hiring range for this position is between $31.52-$38.60 per hour
• This position is eligible for an annual discretionary bonus

Fay Cares! The Fay-Constructive Foundation was established to fulfill the philanthropic mission of The Fay Group employees to serve the communities in which they live and work. Our employees make voluntary contributions to the Foundation. Each quarter, their contributions are donated to organizations focused on improving education opportunities, combating poverty, and supporting military service members and first responders.

At Fay, we believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected, and included, and is presented with equal opportunities to be successful. Fay is an equal-opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information, go to (Use the "Apply for this Job" box below)..

Seniority level:
Mid-Senior level

Employment type:

Full-time

Job function:
Business Development and Sales

Note:

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