Default Manager

Job Overview

Join to apply for the Default Manager role at Fay Servicing, LLC
. Headquartered in Tampa, Florida, Genstone goes beyond the role of a “traditional brokerage” with a commitment to delivering innovative real estate services to consumers and our team of real estate professionals. Backed by Fay Financial, one of the nation’s largest real estate and financial services companies, our aggressive growth strategy leverages many of our in‑house affiliated business partners to deliver extraordinary service in mortgage, title, insurance, property management, and home renovations – an approach most real estate brokerages do not offer.

Reporting to the EVP, Head of Asset Management, this position manages a portfolio of moderately complex, delinquent, and distressed loans while evaluating portfolio risks and identifying investment opportunities that support the company’s strategic growth initiatives. The role develops and implements loss mitigation strategies, including loan restructuring and foreclosure alternatives for private lending portfolios, ensuring all actions align with investor guidelines and internal compliance standards.

• Manage a portfolio of moderately complex, delinquent, and distressed loans, evaluating portfolio risks and identifying investment opportunities.
• Coordinate loan repayment efforts, analyze borrower financial conditions, and negotiate workout solutions with borrowers and legal counsel.
• Maintain strong client relationships throughout the resolution process, balancing risk management with recovery outcomes.

• Bachelor’s degree in Finance, Real Estate, or related field (or equivalent combination of experience with a high school diploma/GED)
• 5+ years’ experience in loss mitigation, loan servicing, asset management, or related fields, preferably in a private lending or non‑QM environment
• 5+ years’ experience in the mortgage servicing industry
• Knowledge and experience with private lending structures, bridge loans, DSCR loans, and investor‑driven portfolios
• Proven experience with various loan servicing systems (e.g., MSP, TMO, Fiserv, FICS)
• Demonstrated success working in a fast‑paced environment
• Proficiency in MS Word, Excel, and Power Point
• Strong verbal and written communication, interpersonal, analytical, and decision‑making skills
• Strong time‑management and prioritization abilities
• Client‑focused with strong execution skills and results orientation
• High precision, attention to detail, consistency, flexibility, and openness to learning new things quickly
• Ability to work collaboratively and provide guidance for working groups

• Medical, Dental, and Vision Insurance
• Company‑Paid Life Insurance
• Disability Insurance
• Pet Insurance
• 401k Program with Employer Matching
• 3 Weeks Paid Time Off (PTO)
• Paid Holidays
• Wellness Initiatives
• Employee Assistance Program

• The hiring range for this position is between $65,000.00 and $85,000.00 annually
• Eligible for a monthly incentive

Seniority level:
Mid‑Senior level

Employment type:

Full‑time

Job function:
Other

At Fay, we believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected, and included, and are presented with equal opportunities to be successful. Fay is an equal‑opportunity workplace. Fay Group and affiliated companies participate in E‑Verify. For more information, go to (Use the "Apply for this Job" box below)..

The Fay‑Constructive Foundation was established to fulfill the philanthropic mission of The Fay Group employees to serve the communities in which they live and work. Our employees make voluntary contributions to the Foundation. Each quarter, their contributions are donated to organizations focused on improving education opportunities, combating poverty, and supporting military service members and first responders.