Default Manager

Job Overview

Headquartered in Tampa, Florida, Genstone goes beyond the role of a “traditional brokerage” with a commitment to delivering innovative real estate services to consumers and our team of real estate professionals. Backed by Fay Financial, one of the nation’s largest real estate and financial services companies, our aggressive growth strategy leverages many of our in‑house affiliated business partners to deliver extraordinary service in mortgage, title, insurance, property management, and home renovations – an approach most real estate brokerages do not offer.

• Manage a portfolio of moderately complex, delinquent, and distressed loans while evaluating portfolio risks and identifying investment opportunities that support the company’s strategic growth initiatives.
• Coordinate loan repayment efforts, analyze borrower financial conditions, and negotiate workout solutions with borrowers and legal counsel.
• Develop and implement loss‑mitigation strategies, including loan restructuring and foreclosure alternatives for private lending portfolios, ensuring all actions align with investor guidelines and internal compliance standards.
• Maintain strong client relationships throughout the resolution process, making sound decisions that balance risk management with recovery outcomes.

• Bachelor’s degree in Finance, Real Estate, or related field (or equivalent combination of years of experience with High School diploma/GED)
• 5+ years’ experience in loss mitigation, loan servicing, asset management, or related; preferably in a private lending or non‑QM environment
• 5+ years’ experience in the mortgage servicing industry
• Previous knowledge of and experience with private lending structures, bridge loans, DSCR loans, and investor‑driven portfolios
• Proven experience with various loan servicing systems (e.g., MSP, TMO, Fiserv, FICS)
• Demonstrated experience successfully working in a fast‑paced work environment
• Proficient in MS Word, Excel, and Power Point
• Strong verbal and written communication skills
• Strong interpersonal skills
• Strong analytical skills
• Solid decision‑making abilities coupled with sound judgment
• Ability to prioritize numerous tasks and manage shifting priorities
• Client‑focused with strong execution skills and results orientation
• High level of precision with attention to detail and consistency
• Flexible, open to change, and able to learn new things quickly
• Ability to work in a collaborative environment and provide guidance for working groups

• Medical, Dental and Vision Insurance
• Company Paid Life Insurance
• Disability Insurance
• Pet Insurance
• 401k Program with Employer Matching
• Paid Holidays
• Wellness Initiatives
• Employee Assistance Program

Base pay range: $65,000.00/yr – $85,000.00/yr

Monthly incentive eligibility

• Associate

• Full‑time

• Finance

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At Fay, we believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected, and included, and is presented with equal opportunities to be successful. Fay is an equal‑opportunity workplace. The Fay Group and affiliated companies participate in E‑Verify. For more information, go to (Use the "Apply for this Job" box below)..