AVP, Foreclosure

Founded in early 2008, Fay Servicing is committed to providing innovative servicing solutions for both residential and business purpose loans. As a specialty mortgage servicer who sees the customer behind every loan, we understand that our customers are not loan numbers — they’re homeowners.

Before founding our company, we conducted an exhaustive analysis of the mortgage servicing industry and gained valuable insight into the problems facing mortgage servicers and their customers. With that insight, we set out to build a different kind of servicing company from the ground up.

Come join us on our journey to serve our customers and be the leader in our industry! We are currently looking for an AVP, Foreclosure to join our team.

Reporting to the VP, Default Servicing, this position is responsible for managing a team of foreclosure professionals, ensuring that all processes are executed efficiently, effectively and in compliance with all regulatory, investor and company guidelines. This position oversees case management to ensure all foreclosure activities are managed timely, from referral to final resolution.

Additionally, this position collaborates with legal partners, optimizes workflows, and implements processes to enhance the efficiency of the foreclosure function. This role regularly prepares and presents reports to senior leadership, outlining foreclosure pipeline metrics, trends, operational issues, and key performance indicators (KPIs) while providing recommendations for improvement.

• Bachelor’s degree in Business or related field (or equivalent combination of years of experience with High School diploma/GED) required
• 5+ years' experience in the mortgage servicing industry
• 4+ years' experience in Foreclosure
• 2+ years' experience managing people and leading teams is highly preferred
• Strong project management skills with demonstrated experience leading projects
• Demonstrated experience working in a fast-paced work environment
• MSP experience preferred
• Strong skills and experience in MS Word, Excel, and Power Point
• Strong verbal and written communication skills
• Strong interpersonal skills with the ability to develop and maintain effective relationships across the organization
• Collaborative and consultative work style; high team-orientation
• Effective management skills to include talent selection, training, coaching, and performance management
• Demonstrated ability to foster an environment of positive employee engagement and trust
• Open to change; agile; high learning agility
• Strong analytical skills coupled with sound judgement
• Strong problem‑solving abilities
• Ability to analyze and interpret data to identify opportunities and propose solutions
• Demonstrated ability to establish credibility for recognizing and supporting the organization’s culture, values, and priorities
• Strong project management skills
• Strong attention to detail; strong quality and compliance orientation
• Ability to effectively prioritize under tight deadlines in a fast‑paced, dynamic environment; effective time management
• Self‑directed; ability to proactively ask questions and surface issues/ concerns
• Professional maturity, integrity, and the ability to maintain confidential data and information
• Strong business acumen; strong fiscal and technical aptitude

• Medical, Dental, and Vision Insurance
• Company Paid Life Insurance
• Disability Insurance
• Pet Insurance
• 401(k) Program with Employer Matching
• 3 Weeks Paid Time Off (PTO)
• Paid Holidays
• Wellness Initiatives
• Employee Assistance Program
• Hybrid Work Schedules with Remote Flex Days

• The hiring range for this position is between $72,000.00-$85,000.00 annually
• This position is eligible for an annual discretionary bonus

The Fay‑Constructive Foundation was established to fulfill the philanthropic mission of The Fay Group employees to serve the communities in which they live and work. Our employees make voluntary contributions to the Foundation. Each quarter, their contributions are donated to organizations focused on improving education opportunities, combating poverty, and supporting military service members and first responders.

At Fay, we believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected, and included, and is presented with equal opportunities to be successful. Fay is an equal‑opportunity workplace. The Fay Group and affiliated companies participate in E‑Verify. For more information, go to (Use the "Apply for this Job" box below)./E‑Verify.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.