Product Support Analyst

About the Company

At Varsity Brands, we believe every student deserves the opportunity to succeed and every educator wants to make a difference. It takes a team to make a real impact, and through our two divisions – BSN SPORTS and Varsity Spirit – and our network of 6,000+ employees and independent representatives, we are proud to partner with a wide range of educational institutions and club and professional sports to transform the student journey in SPORT and SPIRIT.

Work Type: Hybrid

Location: 14460 Varsity Brands Way, Farmers Branch, TX 75244

Work Hours: Shift hours Monday through Thursday in office 8am-5pm, Friday remote

Relocation Assistance: Not eligible

Varsity Brands is looking to hire a Product Support Analyst who is responsible for ensuring the accuracy, integrity, and maintenance of product data within SAP and related systems. This role serves as a key link between merchandising, operations, and cross‑functional teams including Marketing, IT, Category Management, and Demand/Supply Planning, to ensure products are set up correctly and consistently.

Data Management & System Accuracy

• Manage product‑related data in SAP, ensuring accuracy, integrity, and alignment with merchandising requirements.
• Coordinate setup and ongoing management of Material Master records.
• Maintain and manage system pricing across SAP, Engage, and other platforms.
• Partner with operations to ensure products are created and configured according to established requirements.
• Analyze, troubleshoot and respond to email inquiries related to SKU errors.
• Interpret data and identify changes in SKUs from vendors to provide insight on correcting errors.

Cross‑Functional Collaboration

• Work closely with internal teams to support product data integrity, improve workflows, and resolve data‑related issues.
• Collaborate with IT on system‑related support, enhancements, and troubleshooting as needed.

Vendor Engagement

• Engage with vendors to collect, verify, and update product data that supports assortment planning and ongoing accuracy.
• Maintain ongoing communication with vendors to validate product information and address discrepancies throughout the year.

Other Duties

• Maintain Club Select assortment document.
• Support continuous improvement initiatives within product data processes.
• Perform other duties as assigned.

Knowledge / Skills / Abilities

• Strong ability to multitask, prioritize, and meet deadlines in a fast‑paced environment.
• Self‑motivated team player with the ability to work independently.
• Strong attention to detail with a proven ability to manage large datasets accurately.
• Proficiency in Microsoft Office Suite, especially Excel.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with the ability to collaborate across teams.
• Demonstrated commitment to customer‑centric values and the company’s SPIRIT principles.

Education / Experience

• Bachelor’s Degree preferred.
• 3+ years of experience in product merchandising, product support, or a related field.
• Experience with SAP or similar ERP systems is strongly preferred.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Service – We lead with heart. We champion community.
• Passion – We love what we do. It fuels our purpose.
• Integrity – We do what we promise. We own our decisions.
• Respect – We earn it by giving it. Because everyone deserves it.
• Innovation – We never stop striving to be better. For ourselves and our community.
• Transparency – We are committed to openness and honesty in everything we do.

• Comprehensive Health Care Benefits
• HSA Employer Contribution/FSA Opportunities
• Wellbeing Program
• 401(k) plan with company matching
• Company paid Life, AD&D, and Short‑Term Disability
• Generous My Time Off & Paid Holidays
• Varsity Brands Ownership Program
• Employee Resource Groups
• St. Jude Partnership & Volunteer Opportunities
• Employee Perks including discounts on personal apparel and equipment!

Varsity Brands companies are equal opportunity employers. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, gender, sexual orientation, gender identity, veteran’s status, age or disability.