Desktop Systems Specialist

Form Factor, Inc. (NASDAQ: FORM), is a leading provider of essential test and measurement technologies along the full semiconductor product life cycle — from characterization, modeling, reliability, and design de-bug, to qualification and production test. Semiconductor companies rely upon Form Factor’s products and services to accelerate profitability by optimizing device performance and advancing yield knowledge. The company serves customers through its network of facilities in Asia, Europe, and North America.

Rooted in our core values — Focus on the Customer, Ownership & Accountability, Respectfully & Effectively Communicate, and Motivate & Develop People — we foster an environment where diverse perspectives are not only welcomed but celebrated. Everyone can make an impact here. Whether it's improving products, supporting customers, or positively influencing peers and the community, the contributions of our people matter.

The regular hours for this position are day shift.

Form Factor is seeking a customer-focused and technically skilled Desktop Systems Specialist to support employees by delivering reliable IT services and end-user technology solutions. Based at our Farmers Branch, Texas campus, this role serves as a key IT resource responsible for endpoint support, device lifecycle management, user productivity tools, and site technology services while providing remote assistance to other company locations as needed.

The Desktop Systems Specialist works independently to resolve a broad range of technical issues, supports technology deployments and operational initiatives, and collaborates with infrastructure, cybersecurity, application, and service management teams to improve the overall employee technology experience. This role combines hands-on technical support with process improvement, documentation, and operational excellence to ensure secure, efficient, and dependable IT services. The role aligns with a Professional Level 3 (P3) individual contributor, requiring demonstrated technical proficiency, strong customer service skills, and the ability to handle moderately complex support challenges with limited oversight.

• Provide advanced desktop support for Windows-based systems, laptops, mobile devices, user accounts, Microsoft 365 applications, Teams, Outlook, One Drive, VPN, MFA, printers, peripherals, and collaboration technologies.
• Troubleshoot and resolve hardware, software, operating system, connectivity, and account-related issues through in-person and remote support channels.
• Serve as a trusted technology resource for employees, delivering responsive and customer-focused support that minimizes business disruption.
• Manage incidents and service requests in accordance with IT service management processes, ensuring accurate documentation, categorization, prioritization, and timely resolution.

• Configure, image, deploy, maintain, and replace desktop and mobile computing devices using standard endpoint management tools and processes.
• Support device provisioning, software installation, system upgrades, hardware refresh programs, and technology rollouts.
• Administer endpoint management platforms including Microsoft Intune, Windows Autopilot, Active Directory, Microsoft Entra , and other approved management tools.
• Maintain endpoint health, software compliance, and security standards across assigned systems and devices.

• Support conference room technologies, audiovisual systems, shared workstations, label printers, and other site technology solutions.
• Coordinate onboarding, employee moves, equipment returns, and offboarding…