IT Support Specialist

We are seeking an experienced IT Desktop System Specialist to provide day-to-day technical support to end users at our Farmers Branch location. This role is responsible for troubleshooting hardware, software, account access, peripherals, Microsoft 365 applications, and basic network connectivity issues while ensuring timely resolution and a positive user experience.

The ideal candidate is customer-focused, technically proficient, and comfortable supporting a fast-paced business environment. This position also supports endpoint management, IT asset tracking, device deployments, documentation, and security compliance.

• Provide hands-on and remote technical support for Windows desktops, laptops, printers, monitors, docking stations, mobile devices, and other peripherals.
• Troubleshoot hardware, software, operating system, account access, VPN, MFA, and connectivity issues.
• Manage service desk tickets from initial request through resolution or escalation, maintaining accurate documentation and communicating updates to users.
• Configure, image, deploy, replace, and maintain endpoint devices and approved business applications.
• Support employee onboarding, offboarding, equipment refreshes, device returns, and workstation moves.
• Assist with endpoint management using Microsoft Intune, Autopilot, Active Directory, Entra , and remote support tools.
• Maintain accurate IT asset inventories, equipment assignments, support procedures, and knowledge base documentation.
• Assist with software updates, patching, encryption verification, antivirus checks, device compliance, and other endpoint security activities.
• Support shared workstations, conference room systems, kiosks, label printers, and equipment used in office, manufacturing, and lab environments.
• Provide clear, professional communication and customer-focused support to employees at all levels.
• Escalate complex or recurring issues to infrastructure, cybersecurity, application, or senior IT teams as appropriate.
• Help users navigate Microsoft 365, collaboration tools, self-service resources, and approved AI productivity tools, including Copilot.
• Identify opportunities to improve support processes, reduce recurring issues, and enhance the end-user experience.

• 3–5 years of experience in desktop support, help desk, endpoint support, or IT service desk roles.
• Experience supporting Windows 10/11, Microsoft 365, Teams, Outlook, One Drive, printers, peripherals, and common business applications.
• Working knowledge of Active Directory, Entra , Microsoft Intune, Autopilot, endpoint provisioning, and IT service management ticketing systems.
• Understanding of networking fundamentals, including Wi‑Fi, DNS, DHCP, TCP/IP, and VPN troubleshooting.
• Hands‑on experience configuring, deploying, imaging, and troubleshooting desktops, laptops, and peripheral devices.
• Familiarity with IT asset management, ticket documentation, endpoint security, and access management processes.
• Strong troubleshooting, communication, customer service, organization, and time management skills.
• Ability to prioritize multiple requests, take ownership of issues, and collaborate effectively with technical teams and end users.
• Associate or bachelor's degree in Information Technology, Computer Science, or a related field preferred; equivalent practical experience will be considered.
• CompTIA A+, Network+, Microsoft, ITIL, HDI, or similar certifications are a plus.
• Familiarity with Microsoft Copilot and approved AI‑enabled productivity or support tools is beneficial.
• This is an on‑site position based in Farmers Branch, TX.
• Occasional after‑hours or weekend support may be required for scheduled maintenance, critical incidents, or infrastructure changes.
• Support may be needed across office, manufacturing, laboratory, warehouse, and equipment areas.
• Ability to lift, move, and stage IT equipment as needed is required.

We are looking for a dependable, service‑oriented IT professional who takes ownership of technical issues, communicates effectively with users, maintains accurate documentation, and helps keep daily IT operations running smoothly.