Director of Quality Assurance & Quality Contr

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PM Full Time Dallas, TX, US

Director of Quality Assurance & Quality Control (QA/QC)

Location: Dallas TX (Preferred), Austin TX, Atlanta GA
Coverage: All Gordon Highlander regions
Travel: Regular travel to project sites

About Gordon Highlander

Gordon Highlander is an employee-owned general contractor specializing in industrial tenant improvements, ground-up construction, and commercial projects. Headquartered in Dallas, we operate across Dallas, Austin, Atlanta, and Jacksonville.

As we continue to expand our operations and national client relationships, we are looking for experienced leaders who can strengthen our operational capabilities and support our continued growth.

Position Overview

Gordon Highlander is seeking an experienced Director of Quality Assurance & Quality Control to establish, lead, and oversee our company-wide quality management strategy.

This is a senior leadership position responsible for building the QA/QC function from the ground up, establishing consistent quality standards, and driving accountability across all operating regions.

With a particular focus on large-scale industrial, logistics, distribution, and fulfillment facilities, this individual will work closely with executive leadership, regional operations teams, and project stakeholders to ensure quality is embedded throughout the entire construction lifecycle.

The successful candidate will bring a combination of strategic leadership, strong technical construction knowledge, and proven experience developing and implementing quality management programs across multiple projects or regions.

Key Responsibilities

Strategic Leadership & Program Development

• Develop and lead Gordon Highlander's company-wide QA/QC strategy, policies, and operating standards.
• Build and implement a scalable quality management program across all regions and business units.
• Establish quality performance objectives, KPIs, reporting systems, and accountability measures.
• Partner with executive and regional leadership to integrate quality management into project planning and execution.
• Identify opportunities to improve operational efficiency, reduce construction defects, and minimize rework.
• Establish the long-term structure and resource requirements for the company's QA/QC function.

Regional & Project Quality Oversight

• Provide strategic quality oversight across industrial, logistics, warehousing, distribution, and commercial construction projects.
• Ensure consistent implementation of quality standards across all regions.
• Oversee the development of project-specific Quality Management Plans aligned with client requirements and contractual specifications.
• Conduct regional quality reviews and audits, identifying trends, risks, and opportunities for improvement.
• Partner with Project Executives, Project Managers, and Superintendents to address quality challenges and improve project delivery.
• Provide executive leadership with regular reporting on quality performance and organizational risks.

Technical Quality & Compliance

• Establish company-wide standards for structural, architectural, civil, and MEP construction quality.
• Ensure quality programs align with applicable building codes, industry standards, and client specifications.
• Oversee inspection, testing, commissioning, and project turnover requirements.
• Implement consistent processes for identifying, documenting, and resolving quality deficiencies.
• Drive proactive risk management and corrective action strategies across projects.
• Serve as the senior quality management authority across Gordon Highlander.
• Develop and deliver quality training programs for operations leadership and field teams.
• Promote a culture of quality, accountability, and continuous improvement.
• Evaluate and implement technology and reporting tools to improve quality management.
• Build and develop a dedicated QA/QC team as organizational needs evolve.

Qualifications & Experience

Required

• 10+ years of experience in commercial or industrial construction, including significant quality management leadership experience.
• Proven experience developing, implementing, or leading corporate QA/QC programs across multiple projects or regions.
• Previous experience in a Director of Quality, Corporate QA/QC Manager, Senior Quality Manager, or equivalent leadership position.
• Strong background in large-scale industrial…