Operations Lead

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Baley’s Bridal is a multi-line bridal business serving brides, grooms, and families through bridal gowns, tuxedos, and professional alterations
. We are a systems-driven, values-based company focused on delivering exceptional service through clarity, accountability, and teamwork
.

What We Are Looking For:

We are hiring an Operations Lead — a hands‑on leadership role for someone who wants to grow into management by mastering operations first
.

Who This Role Is For

This role is ideal for someone who:

• Is calm, organized, and dependable under pressure
• Respects rules, structure, and accountability
• Wants to earn leadership through execution, not titles
• Is coachable, curious, and open to feedback
• Takes pride in accuracy, follow‑through, and doing things the right way

If you enjoy bringing order to busy environments and helping teams perform better through systems — this role may be a great fit.

Role Description

The Operations Lead is a full‑time, on‑site role located in Farmers Branch, TX. This position involves overseeing day‑to‑day operations at the boutique, ensuring an exceptional customer experience and a smooth flow of services including bridal consultations, tuxedo rental, and dress alterations.

Key Responsibilities include:

Daily Operations & Execution

• Ensure daily SOP are followed across bridal, tuxedo, and alterations
• Support scheduling, workflow coordination, and task completion
• Monitor accuracy in inventory, orders, and documentation
• Identify operational bottlenecks and elevate appropriately

Team Support & Accountability

• Reinforce store policies (attendance, phone usage, professionalism)
• Help train and onboard new team members
• Support team communication and follow‑through
• Model calm, respectful leadership at all times

Administrative & Systems Support

• Assist with inventory tracking and audits
• Coordinate alterations and tuxedo timelines
• Support KPI reporting and weekly check‑ins
• Maintain organized records and task logs

Requirements

• Prior retail, restaurants, fast food, hospitality, or operations experience
• Strong organizational and communication skills
• Comfortable enforcing policies fairly and consistently
• Weekend availability (Saturday and Sunday are required)
• Familiar with POS systems and basic Microsoft applications
• Professional demeanor and high personal standards

Please submit your resume and cover letter for consideration.

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