Director, Talent Manager, Business

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The Director of Benefits is responsible for overseeing the strategy, development and administration of employee benefits programs, including group health, life, disability, voluntary and 401K benefits. This role ensures competitive plan design, compliance with regulatory requirements, carrier relationship management and the delivery of exceptional client service. In addition to leading a cross‑functional team, the Director will actively support complex benefits issues, partner closely with internal stakeholders and help execute a benefit process that drives growth, retention and operational excellence in the benefits department.

• Evaluate opportunities to grow and enhance the employee benefits function
• Oversee benefit program design, pricing, underwriting and carrier negotiations
• Ensure compliance with all applicable federal and state regulations (e.g., ACA, ERISA, HIPAA)
• Lead, mentor and manage benefits staff, fostering a culture of service excellence and continuous improvement
• Maintain strong relationships with brokers, clients, carriers, and strategic partners
• Analyze market trends to inform product development and competitive positioning
• Monitor department performance and provide executive reporting on key metrics
• Coordinate with HRBPs and senior leaders to enhance benefits and drive retention strategies
• Serve as a hands‑on subject matter expert for complex benefits questions, escalations and issue resolution
• Oversee and participate in annual open enrollment activities

• Bachelor’s degree in Business Administration, Human Resources, or a related field (MBA preferred)
• 7+ years of experience in employee benefits, with at least 3 years in a leadership role
• Benefits or HR certifications preferred
• Demonstrated experience handling complex benefits issues, escalations and hands‑on operational processes
• Thorough understanding of local, state, and federal laws involving employment, HR and benefits administration
• Deep knowledge of group benefits products, markets and compliance issues
• Proven ability to lead and develop high‑performing teams
• Excellent analytical skills with the ability to interpret data, identify trends, and recommend strategic solutions
• Strong negotiation, communication, and strategic planning skills
• Detail‑oriented with a strong commitment to accuracy

• Competitive compensation
• Employer paid continuing education courses and designations via access to Kaufman Institute
• Health and welfare benefits including medical, vision and dental
• 401K with employer match
• Paid vacation, sick time, and holidays
• Access to Kaufman Wellness Program

H.W. Kaufman Group is a powerful global network of companies dedicated to shaping the future of insurance. With thousands of dedicated professionals across an extensive network of over 60 offices around the world, we lead by offering innovative solutions that are at the forefront of the industry. We are privately owned and thus free from the influence of Wall Street. This allows us the ability to adapt to constantly fluctuating market conditions.

From brokerage, underwriting and real estate to claims, loss control and risk management services, our depth of services is unrivaled.

Equal Opportunity Employer

The H.W. Kaufman Group of companies is an equal opportunity employer. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, gender, gender identity, age, national origin, disability, veteran status, marital status, pregnancy, sexual orientation, genetic information or any other status or condition protected by the laws or regulations in the locations where we operate.

In addition, Kaufman will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Director

Full‑time

Human Resources

Insurance