Call Center Agent

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Elevate your career as a Call Center Agent at LOC Credit Union! At LOC Credit Union, we champion our members' financial aspirations through a philosophy of collaborative success:
Let's win, together! We are a trusted partner in our community, dedicated to delivering seamless and rewarding banking experiences.

Who We're Looking To Hire

We're on the lookout for a knowledgeable and member centric Call Center Agent to join our team. In this pivotal role, you will be the voice of the Credit Union guiding members through transactions, cultivating relationships, guiding members with their questions by giving them answers. This is achieved through precise and professional conversations, adherence to established guidelines, and a proactive approach to educating members about our diverse suite of products and services.

Responsibilities Include But Are Not Limited To

• Maintain advanced knowledge of LOC products, services, platforms, policies and procedures to maximize cross-selling opportunities and to troubleshoot issues.
• Consistently meet or exceed individual or team goals, while maintaining a strong focus on member satisfaction and retention.
• Follow up with members regularly to track progress, close sales opportunities, and build long-lasting relationships.
• Assists members with loans and e-Services products.
• Possess expertise for more complex Credit Union product and services--including but not limited to-- IRA's, Business loans and accounts, Trust, Guardianship, POA, Rep. Payee and Conservatorship accounts, and Home Equity Products.
• Efficiently, effectively and accurately perform remote teller functions.
• The ability to work at a minimum of one Saturday per month and occasional office travel is required.

• Competitive salary
• 401K matching up to 5%
• Comprehensive benefits package (health, dental, vision, life insurance and more)
• Competitive PTO
• 14 paid holidays (plus your birthday)
• Ongoing training and career planning opportunities
• A supportive team culture and values-driven workplace

• Seniority level
  
  Not Applicable

• Employment type
  
  Full-time

• Job function Other
• Industries Banking

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