Customer Service​/Sales Representative; On-Site

Great news—this is no longer a seasonal opportunity! Join our team in a regular, full-time position earning $28.00 per hour!

Join a world-class team in Farmington Hills, MI, as a Customer Service / Sales Representative earning $28/hr! At Concentrix, we’re looking for passionate game-changers to deliver exceptional customer experiences and tech-based solutions for one of the world’s best-known brands. If you're ready to grow with a Fortune 500 company with an inclusive, award-winning culture, your new career starts here. (Military veterans are encouraged to apply.)

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a Fortune 500 company that earns “
World’s Best Workplaces ,” “
Best Company Culture ,” and “
Best Companies for Career Growth ” awards every year? Then a Customer Service / Sales Representative position at Concentrix is the right place for you!

As a Customer Service / Sales Representative (On-Site), you’ll join an organically diverse team from around the globe where all members contribute to and support each other’s success and wellbeing, proudly united as “game-changers.” Together, we serve as the intelligent transformation partner for the world’s best-known brands, delivering exceptional customer experiences with tech-powered innovation.

This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and ongoing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of no-cost learning and leadership development programs designed to set you on your way to the kind of career you’ve always envisioned.

As a Customer Service / Sales Representative, you will:

• Follow-up with leads to encourage completion of their tax filing journey

• Guide customers through the entire decision process and ensure successful transitions to tax professionals

• Understand and Identify needs quickly and accurately

• Deliver personalized consultations to build excitement and clarity around product

• Deliver expert customer experiences…with a smile.

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service / Sales Representative role include:

• Experience in high-touch, customer-facing roles

• Consultative sales background with strong closing skills

• Excellent relationship-building and communication abilities

• Highly motivated by results and recognition

• Some tax knowledge is helpful but not required

• Passion for delivering exceptional customer experience is essential

• 1 to 2 years of customer service preferred

• Employment for this position will begin on-site in the office starting on day one of employment at 34115 W 12 Mile Road, Farmington Hills, MI 48331

• NEW:
  This is a REGULAR POSITION!!

• Must reside in the United States and have a valid U.S. address for residence

One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. Benefits available to eligible U.S. employees in this role include:

• The base salary range for this position is $28.00 /hr., (pay rate…