Branch Service Specialist; Universal Banker

1 week ago. Be among the first 25 applicants.

Retail Banking
Farmington Hills, MI
-397
Full-Time/Regular

Founded by a small group of educators, Michigan Schools & Government Credit Union (MSGCU) has been providing quality financial services to the community for 70 years and welcomes everyone in Michigan to bank with us. We are financial champions committed to helping our members achieve financial success by rallying behind them and their goals. As the sixth largest Credit Union in Michigan, MSGCU has 24 branch offices in southeast Michigan.

We have over 450 team members, more than 150,000 members, $4 billion in assets, and a 97% member satisfaction rating for two decades.

We are a caring organization that strives to ensure an equitable and inclusive culture where everyone is valued and respected. With regular coaching and continuing education, we grow champions – team members dedicated to championing the success of our members. Our commitment to team member engagement has contributed to the honor of being named a Top Workplace by The Detroit Free Press eleven years in a row.

If you have a passion for helping people and providing exceptional and dependable service, we want you on our team! More information about our comprehensive total rewards package can be found here.

• Member Service Representative: processing loan applications, opening new memberships, opening IRAs, setting up automated services, supporting Call Center as needed. Effectively explains membership options and ensures accurate paperwork.
• Teller: accurately complete teller transactions, balance drawer, end‑of‑day checks. Includes cashing checks, processing deposits/withdrawals, making member payments, processing certificate of deposit transactions, member account maintenance.
• Relationships: exceed member service expectations, build trusting relationships, use creating member loyalty skills to handle complaints, resolve issues and identify solutions.
• Cross‑Selling: consultative approach, ask high‑impact questions, listen for cues, use in‑depth knowledge of MSGCU products, cross‑sell and offer solutions (Credit Life, Credit Disability, GAP), generate new business via referrals.

• Member Focus
• Action Oriented
• Communicates Effectively
• Instills Trust
• Self‑Development

• High school diploma or GED
• 6 months of teller or retail sales/cashier experience
• Either 2 years retail sales experience, associate degree (Business Administration, Marketing, Accounting, Finance), or 1 year member/customer facing experience in financial services

• Office and branch environment with minimal noise, extreme temperature, dust, or other factors.
• Occasional travel within MSGCU’s service area.
• Exposure to potentially hazardous conditions (e.g., robbery) with detailed instructions annually.
• Mostly seated work, occasional walking/standing, may lift up to 10 pounds.

• Base hourly pay starts at $18.65.
• Variable compensation plan with incentives.
• For those 21+, 3% contribution from MSGCU and 100% match up to next 7% of 401(k).
• 12 paid holidays and up to 60 hours of PTO in first year (prorated).
• Generous vacation time, retirement plan contributions, discounts on loans, phone service benefits.