Yardi Support Specialist

Join our team as a Yardi Support Specialist, where you’ll serve as a key resource for troubleshooting system issues and supporting end users across the organization. In this role, you’ll manage support tickets, assist with system enhancements, and collaborate with cross-functional teams to improve processes and user experience. This is a great opportunity for someone with Yardi experience who enjoys problem-solving and delivering strong customer support.

Responsibilities Serve as the primary Tier 1 support resource for Yardi and Rent Cafe tickets, providing timely, professional responses to end users

Troubleshoot and resolve basic system issues, including navigation, data entry errors, report questions, and standard process inquiries

Escalate complex issues to internal subject matter experts or Yardi support, ensuring clear documentation of troubleshooting steps and issue details

Partner with Yardi corporate support to log, track, and follow up on support cases through resolution

Perform basic system administration tasks

Assist with testing and validation related to system upgrades, patches, and new module implementations

Support new system features and module rollouts by assisting with testing and end-user readiness

Maintain accurate documentation of common issues, resolutions, and support processes

Identify recurring support trends and collaborate with the Training team to:

Provide feedback on user challenges

Support identification of training opportunities and knowledge gaps Monitor and manage ticket queues to ensure timely resolution and adherence to service expectations

Communicate effectively with users regarding system updates, known issues, and resolution timelines

Contribute to continuous improvement efforts by identifying opportunities to enhance processes or reduce support ticket volume

Perform other duties as assigned

Required Qualifications 1–3 years of hands-on Yardi Voyager experience as an end user or support specialist

Strong customer service mindset with the ability to support non-technical users effectively

Experience working within a ticketing or support system (e.g., Zendesk or similar)
Ability to troubleshoot issues using established processes and documentation

Strong organizational and time management skills, with the ability to prioritize multiple requests effectively

Excellent written and verbal communication skills

Ability to clearly document issues and resolutions

Basic understanding of property management operations, including leasing, rent collections, and maintenance workflows

Ability to collaborate across teams including operations, accounting, training, and IT Preferred

Education and Experience Experience in multifamily management

Familiarity with:

Yardi Voyager modules (leasing, accounting, maintenance, etc.)Rent Cafe Other  integrated property management softwares

Experience supporting or assisting with system implementations or upgrades

Familiarity with training programs, SOPs, or knowledge base documentation

Friedman Real Estate is an Equal Opportunity Employer. Applicants are considered regardless of race, color, religion, creed, sex, pregnancy, family responsibility, national origin or ancestry, citizenship, marital status, sexual orientation, transgender status, veteran's status, genetic information, or status as a qualified individual with a disability or any other protected characteristic in accordance with applicable law.