Digital Workplace Lead, M365

The Microsoft 365 Digital Workplace Lead is accountable for the strategy, governance, service direction, and lifecycle management of Panasonic's enterprise Microsoft 365 environment, including Exchange Online, Microsoft Teams, SharePoint Online, One Drive, Microsoft Intune, Microsoft Entra , Microsoft Purview, Microsoft Defender for Office 365, Power Platform, and Microsoft 365 Copilot.

The Microsoft 365 Digital Workplace Lead is accountable for the strategy, governance, service direction, and lifecycle management of Panasonic's enterprise Microsoft 365 environment, including Exchange Online, Microsoft Teams, SharePoint Online, One Drive, Microsoft Intune, Microsoft Entra , Microsoft Purview, Microsoft Defender for Office 365, Power Platform, and Microsoft 365 Copilot. Partnering with business units, IT operations, enterprise architecture, cybersecurity, compliance, and regional technology teams, this role leads modernization, migration, automation, adoption, and continuous improvement to deliver secure, scalable, resilient, and user-centric workplace services.

• Define and lead the Microsoft 365 strategic roadmap, governance model, service priorities, and platform lifecycle.
• Establish enterprise standards for messaging, collaboration, identity integration, endpoint management, provisioning, permissions, guest access, external collaboration, and content lifecycle.
• Partner with cybersecurity and compliance teams to implement Conditional Access, multifactor authentication, Data Loss Prevention, sensitivity labels, retention, eDiscovery, email protection, endpoint security, and Zero Trust controls.
• Lead platform upgrades, capability rollouts, service enhancements, operational readiness, service health, incident and change management, and continuous improvement.
• Provide technical oversight for tenant migrations, tenant consolidation, domain and UPN changes, mergers, acquisitions, and Microsoft 365 workload migrations.
• Govern key Microsoft Intune and Exchange Online capabilities, including device compliance, application protection, Windows Autopilot, BYOD, mail flow, email security, hybrid integration, connectors, retention, archiving, and mailbox lifecycle management.
• Define governance and readiness standards for Microsoft 365 Copilot, Power Platform, Power Automate, Copilot Studio, and emerging workplace technologies.
• Drive automation and operational efficiency using Power Shell, Microsoft Graph, Power Automate, APIs, and other approved technologies.
• Manage Microsoft 365 licensing, service consumption, vendor relationships, platform costs, usage analytics, and optimization opportunities.
• Drive adoption and partner with Business Relationship Managers on requirements, service prioritization, user enablement, support readiness, and transition of new or enhanced services into operations.

• Seven or more years of experience supporting, managing, or leading Microsoft 365 services in a complex enterprise environment.
• Broad knowledge of Microsoft 365, with strong experience in several core areas such as Exchange Online, Microsoft Teams, SharePoint Online, One Drive, Microsoft Intune, Microsoft Entra , Microsoft Purview, or Microsoft Defender for Office 365.
• Strong understanding of Microsoft 365 governance, service management, identity integration, endpoint management, messaging, collaboration, security, compliance, and data governance.
• Experience with Active Directory, hybrid identity, Microsoft Entra Connect, multifactor authentication, Conditional Access, and Zero Trust principles.
• Experience with Microsoft Intune, including device compliance, application protection, Windows Autopilot, BYOD, or endpoint-security policies.
• Experience supporting or leading Microsoft 365…