Customer Fulfillment Coordinator - 1st Shift

Mac Lean-Fogg is seeking a Customer Fulfillment Coordinator for our Farmington Hills, Michigan location. In this role, you will coordinate customer orders, inventory, kitting, packaging, and shipping activities to support accurate, on-time fulfillment for OEM, aftermarket, and consumer programs. You'll work closely with customers and cross-functional teams to resolve complex issues, improve processes, and support daily fulfillment operations.

• Location: Farmington Hills, MI
• Work Arrangement: On-site
• Schedule: 1st Shift, Monday–Friday, 7:00 AM–3:00 PM
• Pay: $25–$28/hour, based on experience
• Employment Type: Full-time / Hourly

• Coordinate customer orders from receipt through shipment, including order processing, part kitting, packaging, shipping, and fulfillment activities to ensure accuracy and timely delivery.
• Serve as a primary liaison between customers and internal teams, communicating order status, delivery schedules, delays, and other important updates while resolving customer service and fulfillment concerns.
• Monitor inventory levels and coordinate replenishment of components, finished goods, and packaging materials to support customer requirements and daily operations.
• Use ERP and order management systems, including JDE and Shopify, to support pricing, order processing, tracking, reporting, information gathering, and troubleshooting.
• Track project timelines, action items, customer requirements, and deliverables while maintaining accurate work instructions, shipping documentation, inventory records, and other required information.
• Collaborate with Sales, Operations, Quality, Engineering, Supply Chain, and Logistics to resolve customer complaints, scheduling challenges, and fulfillment issues. Partner with Accounting to investigate and resolve invoice and billing discrepancies.
• Identify opportunities to improve fulfillment efficiency, inventory accuracy, process effectiveness, and customer satisfaction. Independently resolve complex customer, order, and inventory issues, escalating matters when appropriate.
• Provide day-to-day work direction, coaching, and mentoring to assigned team members. Maintain an organized work area using 5S standards and follow established safety, environmental, and quality procedures.

• High school diploma.
• At least 4 years of experience in customer service, order fulfillment, logistics, supply chain, project coordination, manufacturing, or a related field.
• Experience using ERP and order management systems.
• Proficiency with Microsoft Office applications.
• Working knowledge of customer order processing, fulfillment, inventory management, and logistics processes.
• Demonstrated ability to troubleshoot and resolve complex customer, order, inventory, and fulfillment issues.
• Strong organizational, time-management, and problem-solving skills, with attention to detail and accuracy.
• Effective verbal and written communication skills, a customer-focused approach, and the ability to collaborate across departments.
• Ability to work independently, coordinate multiple priorities and deadlines, follow work instructions, and identify process improvement opportunities in a fast-paced manufacturing environment.

• Experience in an automotive or manufacturing environment.
• Experience using JDE and Shopify.
• Previous experience providing work direction, coaching, training, or mentoring to others.

This role combines computer-based coordination and customer service responsibilities with activities in manufacturing, warehouse, shipping, and production environments.

• Perform computer and administrative work, including remaining in a stationary position for extended…