Team Lead; Onsite

Position: Team Lead (Onsite)
, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented people to join our purpose, people as passionate about providing outstanding customer experiences as we are.

This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.
* Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
* Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved  at a minimum weekly
* Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
* Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations
* Communicate expectations to employees and provide timely updates
* Provide subject matter expertise in handling escalated customer calls as needed
* Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
* Stay current on internal work processes, policies and procedures. Attend required manager development training
* Promote the Concentrix values through both behavior and attitude, including being an advocate for team members
** YOUR QUALIFICATIONS
** Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our onsite Team Lead role include:
* Associate's degree in related field with two to four years of relevant experience preferred
* Highly motivated individual with skills to develop and coach team members to achieve performance expectations
* Work well under pressure and follow through on items to completion
* Strong communication skills, both written and verbal
* Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable
* Ability to mentor, coach and provide direction to a team of employees
* Willingness to work a flexible schedule
* Able to work on-site
* Travel and hospitality experience is preferred but not required.

One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:range for this position is $43,888.00-$49,374.00 yearly, plus incentives that align with individual and company performance.

Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan Company networking opportunities with organized groups in the following topics:
Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, One Earth Champions, and more

A range of other perks and benefits#
** Mission:**### Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones…