Lead Customer Service Associate

Lead Experience Associate

Farmington, MI

Part-time – up to 30 hours weekly, including evenings, weekends, and holidays.

• Own the Guest Experience (30%) – greet guests like VIPs, answer questions, solve problems, and share good vibes.
• Coach & Champion Your Team (25%) – run the shift like a mini‑manager, delegate tasks, coach teammates, and train newcomers.
• Operations Expert (20%) – keep the center clean, handle check‑ins, reservations, event logistics, and crush the open/close checklist daily.
• Problem Solving (10%) – fix guest issues fast and with finesse, know when to elevate.
• Communication (10%) – share updates, feedback, and squad goals; keep leadership and teammates in sync.
• Admin (5%) – handle waivers, payments, and light reporting.
• TOCA Culture (100%) – model service standards, partner with leadership to create a unified culture and high engagement.

• Leadership experience or natural "take charge" energy.
• Passion for people and calm under pressure.
• Tech confidence (Google Suite, scheduling tools, etc.).
• Flexibility to work nights and weekends.
• Ability to lift 30+ lbs and be on your feet for long shifts.
• Food handlers card for centers that require them.

TOCA is passionate about people and the power of sport. We create a welcoming environment that becomes the "third home" for guests and employees alike. Everyone deserves the joy and fulfillment that sports can bring, regardless of background.

• Competitive pay and on‑demand pay.
• Part‑time flexibility.
• Career growth & development.
• Employee assistance program.
• Active & fit membership.
• Benefits hub discount marketplace.
• Training sessions, class discounts, free birthday party, food & beverage discounts, and free packages to share with your squad.