Client Care Development Representative - Inside Sales

Client Care Development Representative - Inside Sales

Full-Time | Client Services

Comfort Keepers is seeking a high-energy, empathetic, and tech-savvy Client Care Development Representative (CCDR) to connect families with care solutions during a critical time of need. This role is more than traditional intake — it’s a revenue-generating position focused on converting inbound inquiries and activating outbound growth strategies.

• Respond to calls, web inquiries, and social media messages within 5 minutes
• Use a discovery-based framework to qualify care needs with empathy
• Schedule and confirm consultations using internal scheduling software
• Maintain a minimum 65% inquiry-to-consult conversion rate
• Re‑engage cold and past leads through weekly contact cadences
• Use Linked In and Facebook to identify and connect with referral sources
• Share local engagement content (caregiver spotlights, success stories, etc.)
• Send personalized outreach to generate inquiries and appointments

• Analyze lead sources and recommend channel optimization
• Ensure all CRM records are complete and accurate

• Align with Marketing and Operations on weekly themes and content
• Use templated outreach messages with personalization for greater impact
• Coordinate warm handoff to Client Care Coordinator after consultations are booked

• Participate on after‑hours call‑rotations up to 8 days per month responding to prospect inquiries and urgent client needs.

• 2–4 years in inside sales, client intake, or call center roles
• Proven ability to turn inquiries into scheduled appointments
• Strong phone presence and active listening skills
• Familiar with CRM tools, scheduling platforms, and social media prospecting
• Able to multitask and manage time effectively in a performance‑driven environment
• Willing and available for rotating after‑hours on‑call coverage

• Bonus Potential: performance‑based incentive compensation, 20‑30% of base, unlimited potential
• Defined career path for exceptional performance

Comfort Keepers is a nationally recognized provider of uplifting in‑home care services. We help seniors live independently while bringing joy, purpose, and peace of mind to their families. Our team members don't just answer phones — they help elevate the human spirit every day.

• 401(k) w/ company match
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Paid training
• Work Location:
  
  In person in Farmington, Howell, or Rochester Hills