Sales Desk Manager

Dealership: L0405 Suburban CDJR Farmington Hills Suburban CDJR of Farmington Hills Drive

We don't just offer jobs – we offer opportunities. Our culture is rooted in values like earning customers for life, improving constantly, and taking ownership of results. At Lithia & Driveway, you'll find:

• Real opportunities for advancement across a national network
• Leadership development and training through our internal learning programs
• A high-performance culture that recognizes and rewards results
• The ability to influence store success and shape your team

The Sales Desk Manager is responsible for driving dealership sales performance by supporting and leading the daily sales process, structuring vehicle deals, coaching sales associates, and ensuring an exceptional customer experience. This role serves as a key resource for the sales team by assisting with negotiations, desking deals, inventory management, customer engagement, and sales process compliance while helping the dealership achieve profitability and volume objectives.

• Structure and desk vehicle deals to maximize profitability and customer satisfaction.
• Support Sales Consultants throughout the sales process to improve closing performance.
• Review pricing, trade valuations, lender programs, and payment options.
• Assist customers with vehicle selection, negotiations, and purchase decisions.
• Drive achievement of sales, gross profit, volume, and CSI objectives.
• Monitor sales activity, lead conversion, and showroom performance.
• Coach and develop Sales Consultants on sales process, product knowledge, and customer engagement.
• Ensure compliance with dealership policies, OEM standards, and sales procedures.
• Partner with F&I to facilitate efficient deal flow and vehicle deliveries.
• Manage inventory pricing, merchandising, and aging inventory strategy.
• Conduct daily sales meetings and reinforce accountability to performance goals.
• Help recruit, onboard, and develop top sales talent.
• Resolve escalated customer concerns professionally and promptly.
• Maintain accurate reporting, forecasting, and sales documentation.
• Perform all other duties as assigned by leadership.

• 3+ years of automotive sales leadership experience in an OEM dealership.
• Proven success desking deals and driving sales profitability.
• Strong understanding of finance, lender programs, and trade appraisals.
• Experience coaching and developing high-performing sales teams.
• Excellent leadership, communication, and negotiation skills.
• Ability to analyze performance metrics and execute action plans.
• Proficiency with CRM, DMS, and automotive desking tools.
• Strong customer service, organizational, and problem-solving abilities.
• Professional appearance and customer-focused mindset.
• Valid driver's license with an acceptable driving record.

$80,000.00 - $/ per year;
This is a performance driven position, eligible for short-term and/or long-term incentives as part of total compensation, which includes base/draw hourly offset, with opportunity to earn commission and/or bonus. Actual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and Green Cars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants…