Sales Desk Manager

Dealership:

L0405 Suburban CDJR Farmington Hills Suburban CDJR of Farmington Hills Drive Your Career Forward with Lithia & Driveway At Lithia & Driveway, we're powered by people and driven to deliver results. As one of the largest automotive retailers in North America, we're focused on growing leaders who want to make an impact – both in their store and across the company.

We are looking for a Sales Desk Manager to lead, develop, and inspire our Sales team at Suburban CDJR of Farmington Hills. This role is a key driver of performance, culture, and customer experience.

Why Join Our Team?

We don't just offer jobs – we offer opportunities. Our culture is rooted in values like earning customers for life, improving constantly, and taking ownership of results.

At Lithia & Driveway, you'll find:

Real opportunities for advancement across a national network

Leadership development and training through our internal learning programsA high-performance culture that recognizes and rewards results

The ability to influence store success and shape your team

What You'll DoThe Sales Desk Manager is responsible for driving dealership sales performance by supporting and leading the daily sales process, structuring vehicle deals, coaching sales associates, and ensuring an exceptional customer experience. This role serves as a key resource for the sales team by assisting with negotiations, desking deals, inventory management, customer engagement, and sales process compliance while helping the dealership achieve profitability and volume objectives.

Structure and desk vehicle deals to maximize profitability and customer satisfaction.

Support Sales Consultants throughout the sales process to improve closing performance.

Review pricing, trade valuations, lender programs, and payment options.

Assist customers with vehicle selection, negotiations, and purchase decisions.

Drive achievement of sales, gross profit, volume, and CSI objectives.

Monitor sales activity, lead conversion, and showroom performance.

Coach and develop Sales Consultants on sales process, product knowledge, and customer engagement.

Ensure compliance with dealership policies, OEM standards, and sales procedures.

Partner with F&I to facilitate efficient deal flow and vehicle deliveries.

Manage inventory pricing, merchandising, and aging inventory strategy.

Conduct daily sales meetings and reinforce accountability to performance goals.

Help recruit, onboard, and develop top sales talent.

Resolve escalated customer concerns professionally and promptly.

Maintain accurate reporting, forecasting, and sales documentation.

Perform all other duties as assigned by leadership.

What You'll Bring3+ years of automotive sales leadership experience in an OEM dealership.

Proven success desking deals and driving sales profitability.

Strong understanding of finance, lender programs, and trade appraisals.

Experience coaching and developing high-performing sales teams.

Excellent leadership, communication, and negotiation skills.

Ability to analyze performance metrics and execute action plans.

Proficiency with CRM, DMS, and automotive desking tools.

Strong customer service, organizational, and problem-solving abilities.

Professional appearance and customer-focused mindset.

Valid driver's license with an acceptable driving record.

Total Rewards $80,000.00 - $/ per year;
This is a performance driven position, eligible for short-term and/or long-term incentives as part of total compensation, which includes base/draw hourly offset, with opportunity to earn commission and/or bonus.

Actual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and…