Commercial HVAC Service Technician

Position Details

Reports To: General Manager

Status: Full-Time, Regular

Location Name: Engineering Excellence Detroit

Location Address: 27280 Haggerty Road, Farmington Hills, MI 48331

Why You Should Join the Service Experts Team?

Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT!

Position Summary:

Under minimal supervision, performs diagnostic and service work on commercial (5+ tons) HVAC equipment and accessories. Communicates with customer to answer questions, resolves problems, and ensures complete customer satisfaction. Promotes products and services to customer. Works under the direction of the Field Supervisor or General Manager.

• Works under minimal supervision to perform commercial service and maintenance calls
• Analyzes, diagnoses, and resolves customer problems in a courteous, professional, timely, and accurate manner
• Diagnoses and performs services on heating, air conditioning, ventilation, and refrigeration equipment as well as accessories in an accurate and timely manner
• Inspects equipment and performs diagnostics on equipment to identify potential problems to prevent premature and unexpected breakdowns or callbacks
• Completes routine maintenance and equipment cleaning as needed or required
• Responsible for delivery and removal of parts and equipment needed to complete service work
• Records all required information on customer calls using a handheld device; completes forms and paperwork neatly, timely, and accurately; collects payment from customer
• Communicates with dispatch to provide an accurate status report of activities and availability
• Responsible for delivering excellent customer service and sustaining high levels of customer satisfaction
• Promotes products and services to the customer; informs Sales and Service Coordinator with specifics on replacement product sales leads
• Ensures company property, vehicles, and tools are properly used and accounted for
• Represents the company professionally, honestly, and ethically in all business matters
• Follows standard procedures and ensures vehicle is stocked; returns defective warranty parts and orders/replenishes vehicle stock as needed
• Performs similar or other duties as needed or assigned

• Reports unsafe acts, conditions and hazards to supervisor immediately
• Corrects substandard acts or conditions within area of control
• Uses and maintains appropriate personal protective equipment (PPE) as prescribed
• Complies with general rules and operates devices or equipment as prescribed
• Participates in safety initiatives, teams, or committees
• Reports injuries or incidents as prescribed
• Contributes to developing safety initiatives to reduce exposure to hazards
• Adheres to safety policies; avoids actions that endanger others
• Maintains compliance with applicable legislative requirements

• High school diploma or GED with 5+ years of HVAC experience; technical training certification required
• Valid licensing or certifications as required by laws for the work area; EPA and safety certifications required
• Skilled at servicing heating, air conditioning, and ventilation equipment
• Strong mechanical aptitude; ability to operate necessary tools and equipment
• Proficient at reading wiring diagrams and troubleshooting electrical, refrigerant, and duct systems
• Ability to start up and balance airflow, align belts and pulleys with minimal supervision
• Ability to install basic duct fittings; troubleshoot and repair related equipment
• Effective communication to resolve customer issues; strong time-management and organizational skills
• Valid driver’s license with acceptable driving record
• Flexible hours and on-call shifts as needed
• Physical ability to stand, walk, climb ladders, access attics and crawl spaces; lift up to 75 pounds

Service Experts Heating & Air Conditioning is an equal opportunity employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other protected characteristic.

Note:

The job description is not intended to be a complete list of all responsibilities, duties or skills and is subject to review and change at any time, with or without notice, in accordance with the needs of the company.