Commercial Service Technician III

Welcome!

Diagnose, repair, and maintain commercial HVAC systems while delivering outstanding service to customers. You’ll independently troubleshoot equipment issues, communicate solutions clearly, and help ensure reliable system performance.

This role offers the opportunity to take ownership of more complex work and further develop your technical expertise.

This role is perfect for experienced technicians ready to take on greater responsibility and advance to the next level of their profession.

Engineering Excellence offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs, including:

• Competitive Pay: $25 to $55.00 per hour (based on experience)

• Paid Time Off and Company Holiday Pay because work life balance matters

• Medical, Dental, and Vision Insurance programs

• 401(k) Retirement Savings Plan with company matching contributions

• Life Insurance and disability insurance options

• Supplemental benefit programs

• World Class Training opportunities through our Experts University

• A team that values safety, quality workmanship, and supporting one another

• Works under the direction of the Field Supervisor and/or management to perform commercial service and maintenance calls

• Analyzes, diagnoses, and resolves customer problems in a courteous, professional, timely, and accurate manner

• Diagnoses and performs services on heating, air conditioning, ventilation, and refrigeration equipment as well as accessories in an accurate and timely manner

• Inspects equipment and performs diagnostics on equipment to identify potential problems to prevent premature and unexpected breakdowns or callbacks

• Completes routine maintenance and equipment cleaning as needed or required

• Responsible for delivery and removal of parts and equipment needed to complete service work

• Using hand-held device records all required information on customer call. Completes all forms and paperwork in a neat, timely, complete, and accurate manner.

• Communicates with dispatch, while on duty, to ensure dispatcher has an accurate status report of activities and availability

• Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction

• Promotes products and services to the customer.

• Ensures company property, vehicles, and tools are being used, maintained, and properly accounted for

• Represents the company professionally, honestly, and ethically in all business matters and activities

• Follows standard procedures and processes, ensures that the company vehicle is properly stocked, returns defective warranty parts to the branch, and orders/replenishes vehicle stock as needed.

• May be responsible for completing material requisition forms and related administrative activities.

• Performs similar/other duties as needed or assigned

• Reports any unsafe acts, conditions and hazards to direct supervisor/manager immediately

• Reports any contravention of legislation or company policy, procedure or program to direct supervisor/manager immediately

• Corrects substandard acts or conditions within area of control

• Uses and maintains appropriate personal protective equipment (PPE) as prescribed by company program(s) or procedure(s)

• Never removes or renders ineffective safety guards, devices, or clothing prescribed to be in place or worn

• Complies with the general rules as prescribed by company program(s) procedure(s)

• Operates devises or equipment as prescribed by company program(s) or procedure(s)

• Participates in any safety initiatives, teams, or committees

• Reports all injuries or incidents as prescribed by company program(s) or procedure(s) immediately

• Provides input…