Order Processing Representative

** We get it: job searching takes time and attention.
** At  
** Kelly®** , we're here to make it a whole lot easier for you. We're seeking a  
** Customer Service Representative
** to work at a premier manufacturing client in  
** Farmington, CT** . This opportunity could be the one you've been looking for.

** Salary/Pay Rate/Compensation:**  $20.00/hr | Weekly Pay

** Shift:
** Monday-Friday | 8:00AM - 4:30PM | Full-Time | Hybrid: 3 Onsite / 2 Remote

** Why you should apply to be a Customer Service Representative:*
* + Competitive pay rate of up to $20/hr.

+ Opportunity to gain valuable experience with a premier manufacturing client.

+ Supportive and professional team culture.

+ Contract position up to 1 year to start, with potential extension up to 2 years.

+ Exposure to technical and spare parts service in a dynamic environment.

** What's a typical day as a Customer Service Representative? You'll be:*
* + Maintaining a high level of professionalism with clients and establishing positive rapport with both internal and external customers.

+ Processing a high volume of incoming calls and emails.

+ Identifying and assessing customers' needs to achieve high customer satisfaction.

+ Providing accurate, valid, and complete information using appropriate tools and methods.

+ Entering quotes and orders in an accurate, prompt, and professional manner.

+ Reviewing customer purchase orders for accuracy and requesting updates as needed.

+ Creating cases based on customer information in a timely manner.

+ Handling payment processing (credit card), preparing quotes, and placing orders for spare parts.

+ Addressing and resolving customer issues and thinking ahead to anticipate "what's next" in the spare parts process.

+ Utilizing internal documents and CRM tools to process requests efficiently.

+ Maintaining an organized work environment and efficiently switching between multiple systems and screens.

** This job might be an outstanding fit if you:*
* + Have previous customer service experience, especially handling a large volume of incoming calls (required).

+ Possess excellent communication skills, able to interact patiently and diplomatically.

+ Demonstrate strong organizational skills and the ability to multi-task successfully.

+ Are comfortable working in a fast-paced environment with shifting priorities.

+ Have knowledge of Microsoft Office, SAP, or other CRM systems (required).

+ Are able to work a flexible schedule, including potential weekends, nights, and holidays as business needs arise.

** What happens next*
* Once you apply, you'll proceed to the next steps if your skills and experience look like a good fit. But don't worry-even if this position doesn't work out, you're still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.

_Helping you discover what's next in your career is what we're all about, so let's get to work. Apply to be a Customer Service Representative today!_

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources.  _

Please note:

The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type._  Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account.

In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.  ()  for more…