Front Desk Supervisor

Front Desk Supervisor – Island Hospitality Management

Farmington, Connecticut, United States – Full Time (Immediate Start)

We are looking to add a friendly Front Desk Supervisor to our team! As our Front Desk Supervisor, you will be responsible for the overall success of the front desk and ensuring guest satisfaction and product quality standards are met. You will plan and supervise the activities of a diverse workforce to ensure the smooth and profitable running of the businesses.

Most importantly, you will be a key point of reference for team members, vendors, and guests.

• Manage check‑in/check‑out of hotel guests.
• Process all payments according to established hotel requirements.
• Provide information and assistance to all guests and vendors.
• Prepare all necessary reports during each shift for the management team.
• Ensure all front desk staff are trained to meet the guest service guarantee and service standards.
• Create and distribute the team member schedule in a timely manner.
• Process all Direct Billing and Accounts Receivable.
• Schedule Front Desk Agents.
• Assist in maintaining a flexible scheduling availability.

• Highly motivated team player with strong initiative and a desire for achievement.
• Effective at handling problems in the workplace, anticipating, preventing, identifying, and solving problems as necessary.
• Ability to work well in stressful situations.
• Readily available and approachable for all guests while providing excellent guest service.

Regularly required to stand, sit, or walk for an extended period of time. The number of hours scheduled each week is variable and based on guest occupancy, season, staffing, and other factors. Island Hospitality is unable to guarantee a specific number of work hours per week.

Island Hospitality is committed to employee development and offers a formalized training and development program that provides a clear path for any employee with a desire and aptitude to thrive in the hospitality business.

• Healthcare (Medical, Dental, Vision) – HSA & FSA plans available.
• Dependent Care FSA.
• Identity Theft Protection Insurance.
• Commuter benefits including transit & parking.
• Pet Insurance.
• PTO, paid sick and vacation time, and family leave.
• 401(k) Retirement plan – IHM matches 100% up to 3% of your salary and an extra 50% on the next 2%.
• Employee Assistance Program;
  Wellness subscriptions including gyms, financial planning, counseling, and legal services.
• Free room nights at our hotels and employee discounts within our hotel brand.
• Discounts for friends and family.
• Incentive‑based bonus program.
• Referral bonus program to any of our locations.
• Paid sick and vacation time and payroll incentives for annual wellness exams.

Island Hospitality uses E-Verify to confirm work authorization in all municipalities where it is required by law.