Directory Management Monitoring & Support; Hybrid

Directory Management Monitoring & Support (Hybrid) page is loaded## Directory Management Monitoring & Support (Hybrid) locations:
UT6: 4 Farm Springs 4 Farm Springs Road, Farmington, CT, 06032 USA:
W61:
Puerto Rico - Aerospace Felicia Industrial Park, Santa Isabel, PR, 00757 USA:
UTIA2:
Corp - IA-Collins 400 Collins Rd NE , Cedar Rapids, IA, 52227 USA:
TX234:
Richardson 1717 City Line 1717 East City Line Drive Building C17, Richardson, TX, 75082 USA:
MA102:
Andover MA 362 Lowell Plymouth 362 Lowell Street Plymouth, Andover, MA, 01810 USAtime type:
Full time posted on:
Posted Todayjob requisition :

** Date Posted:
**** Country:
** United States of America
*
* Location:

** UT6: 4 Farm Springs 4 Farm Springs Road, Farmington, CT, 06032 USA
** Position Role Type:
** Remote
* * U.S. Citizen, U.S. Person, or Immigration Status Requirements:
** U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.
** Security Clearance:
** None/Not Required

RTX Corporation is an Aerospace and Defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses – Collins Aerospace Systems, Pratt & Whitney, and Raytheon. Its 185,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity.

The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, VA.
** Summary of Role:
** This role falls under Directory Management Operations as part of the Directory Monitoring and Support sub team, working with various vendors and stakeholders to help maintain enterprise-wide solutions. This role is responsible for monitoring and supporting the management, patching, support, maintenance, and recovery of multiple Active Directory domains, Azure cloud environments, the tools supporting them, and end users using the service.

Further responsibilities include troubleshooting system issues, documenting processes and procedures, and participating in program / project calls.
*
* What You Will Do:

*** Configuring and managing monitoring solutions
* Troubleshooting user reported issues via service desk ticket
* Installation, customization, configuration, and support of Active Directory support and governance tools
* Develop documentation, workflow diagrams, and assist with the creation of test scripts
* Participate in projects that require Identity and Access Management (IAM) team involvement
* Oversee production releases
* Monitor delivery against SLAs
* Support and ensure daily processes are in place to maintain an efficient platform
* Review solutions to ensure new and existing integrations are implemented to best practice and security standards
* Participate in production support for any Sev 1 / Sev 2 incidents
** Qualifications You Must Have:
*** Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM) and minimum 5 years prior relevant experience
** or
* * an Advanced Degree in a related field and minimum 3 years of experience
** or
* * in absence of a degree, 9 years of relevant experience
* Experience with Active Directory and server monitoring processes and solutions
* Knowledge in scripting (Power Shell, SQL, access, excel) and data mapping
* Excellent analytical skills and attention to detail, including the ability to troubleshoot complex problems with minimal guidance
* Familiarity with capturing and analyzing network packet captures and experience using Splunk for log analysis
* U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract
** Qualifications We Prefer:
*** Excellent communication skills, verbal and written and presentation skills.
* Team player with proven collaboration, critical thinking and problem-solving skills
* Ability to prioritize work without management direction and provide clear and documented status updates/metrics to management.
*…