Customer Success Executive – Digital Infrastructure Services

Customer Success Executive – Digital Infrastructure Services

Job Role: Customer Success Executive – Digital Infrastructure Services

Workplace type: Farmington, Connecticut (Onsite)

Employment type: Full time

Job Description:

Microland’s driving ambition is to provide our clients with innovation, the best technologies, and strategies for adopting the next generation of digital infrastructure. We’re a 36‑year‑old organization serving clients in over 100 locations globally. Microland’s driving ambition is to provide our clients with innovation, the best technologies, and strategies for adopting the next generation of digital infrastructure. We lead with our platforms under the umbrella of Intelligeni.

Large enterprises rely on Microland to manage and transform their mission‑critical infrastructure. 55% of our revenue comes from the North America region, 35% from EMEA, and 10% from APAC. Visit  for more details.

We’re looking for an exceptional, results‑driven Customer Success Executive to join our rapidly growing team. If you thrive on acquiring net‑new enterprise accounts and have the technical acumen to sell complex, platform‑led IT infrastructure transformation services, this role is for you.

Work collaboratively with clients to identify opportunities and design solutions that are the right fit for the requirement. This position is an Individual Contributor role and will represent Microland in the region, identify new business opportunities (unravel the opportunities in market segments/industry verticals), drive account‑based strategy and strong engagement, exceed set targets, and work with a cross‑functional team to achieve business goals.

• Build and maintain relationships with key executives in customer organizations and key global accounts.
• Build and manage a partner/customer ecosystem in the local region.
• Identify and qualify new business opportunities in market segments and industry verticals.
• Drive the end‑to‑end sales cycle for Digital Solutions and Service Offerings:
  Digital Applications, Digital Cloud, Digital Network, Digital Security, Digital Workspace Transformation Services, Digital Infrastructure Management, and Cyber Security Services.
• Present the value of Microland solutions to all levels of the customer’s management and drive services sales.
• Collaborate with technical, presales, and partner specialists to provide complete solutions to customers.
• Build and present business cases and provide relevant and sound business & technical advice to customers.
• Map competition and develop winning sales strategies in conjunction with partners.
• Maintain high commitment and goal orientation in a dynamic environment.

• 10+ years of experience in selling with a proven track record.
• 3–4 years of experience selling managed services, optimization, and integration services to C‑Level executives.
• Experience in services and solution selling, particularly IT Infrastructure management services.
• Conceptual knowledge of IT Infrastructure technologies:
  Server/Storage/Network/Voice/Cloud/Middleware and IT Service Management.
• Experience developing new accounts and managing existing accounts, translating customer business issues into requirements.
• Experience managing large conglomerates and global customers, engaging CXOs/CIOs.
• Strong verbal, written, communication, and presentation skills.
• Connections with the partner ecosystem in the region.
• Excellent organization, communication, project management, negotiation, and problem‑solving skills.

• Exceptional commission structure and significant earning potential.
• The opportunity to directly impact company growth by bringing in flagship new clients.
• Work with cutting‑edge AIOps and cloud technologies.

(EEO) Microland is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.