IT Support Specialist

We are looking for a highly motivated and customer-oriented individual to join our team as an IT Support Specialist  this role, you will provide technical support and assistance to end-users, troubleshooting hardware and software issues, and ensuring smooth operation of computer systems and networks. As an IT Support Specialist, you will play a crucial role in maintaining the productivity of our organization by resolving IT-related problems in a timely and efficient manner.

If you are a problem-solver with a passion for technology and exceptional customer service skills, we encourage you to apply.

Joining our team as an IT Support Specialist offers an excellent opportunity to kick-start your IT career in a dynamic and supportive environment. We provide ongoing training and development opportunities to help you grow professionally while contributing to the success of our organization.

• Average Response Time
• Average Resolution Time
• Customer Satisfaction Score (CSAT)
• Ticket Volume Managed

• Provide first-line technical support to end-users via phone, email, or in person, diagnosing and resolving hardware and software problems in a professional and customer-focused manner.
• Escalate complex or unresolved issues to senior IT staff, ensuring that problems are addressed promptly and effectively.
• Install, configure, and troubleshoot computer hardware, software applications, printers, and other peripheral devices.
• Assist with the set-up and deployment of new workstations, ensuring that they are properly configured and connected to the network.
• Maintain and update documentation for IT procedures, troubleshooting steps, and knowledge base articles to facilitate efficient issue resolution and knowledge sharing.
• Collaborate with other IT team members to identify and implement process improvements and best practices.
• Provide basic training to end-users on the proper use of hardware, software applications, and systems.
• Follow Information Technology Infrastructure Library (ITIL)-based incident management processes to ensure accurate ticket logging, tracking, and resolution.
• Stay up to date with the latest technology trends, industry standards, and best practices in IT support.

• Bachelor's degree in information technology, Computer Science, or a related field is preferred. Relevant certifications (such as CompTIA A+, Microsoft Certified Professional, etc.) are a plus.
• Strong passion for technology and a desire to develop a career in IT support.
• Excellent problem-solving skills with the ability to diagnose and resolve technical issues effectively.