Instructional Documentation & Knowledge Specialist; Hybrid

Date Posted:  Country:
United States of America

Location:

US-CT-FARMINGTON-0004 ~ 4 Farm Springs Rd ~ 4 FARM SPRINGS Position Role Type:
Hybrid U.S. Citizen, U.S. Person, or Immigration Status Requirements:
Must be authorized to work in the U.S. without the company's immigration sponsorship now or in the future. The company will not offer immigration sponsorship for this position. The company will not seek an export authorization for this role.

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world's most complex problems.

With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can.

Together, we push the boundaries of known science and find new ways to connect and protect our world.

Join us and help shape the future of aerospace and defense.

The following position is to join our RTX Enterprise Services team:

• Develop and maintain high-quality instructional documentation that supports defined processes and business needs.
• Build and maintain employee-facing knowledge content along with defining and creating supporting documentation in empower
  
  U.
• Ensure knowledge content and documentation are accessible, clear and actionable.
• Ensure content meets established quality, accessibility, and branding standards.
• Create and update materials such as Quick Guides, Process Guides, Workflows, and Infographics.
• Audit existing documentation and update materials to reflect current processes, policies, and systems.
• Implement updates promptly based on audit findings or process changes.
• Collaborate with subject matter experts, project teams, and stakeholders to gather requirements and validate content accuracy.
• Ask clarifying questions to ensure knowledge and associated documentation are complete, accurate, and aligned with defined needs.
• Convert policies and procedures into clear, consumable knowledge for diverse audiences.
• Ensure content aligns with the Global Knowledge Styling Guide and Playbook.
• Review metrics and employee feedback to drive continuous content improvement.

Qualifications You Must Have

• Typically requires a University Degree or equivalent experience and minimum 5 years prior relevant experience, or An Advanced Degree in a related field and minimum 3 years of experience.
• Experience gathering and synthesizing information from subject matter experts (SMEs).
• Experience writing clear, concise step-by-step instructions, workflows, and user guides.
• Experience translating complex or technical information for non‑technical audiences.
• Experience working with Microsoft Office tools, including advanced PowerPoint skills.
• Experience working with at least one of the following tools:
  Service Now, Workday and Canva.

• Effective time-management skills with the ability to balance multiple tasks.
• Skilled in managing group dynamics and sustaining learner focus.
• Comfortable answering questions in real time and providing supportive, clear guidance.
• Experience with HR policies, procedures and processes is a plus.
• Background in teaching, graphic design or learning and development is a plus.
• Familiarity with screen-capture tools (e.g., Snagit).
• Familiarity or experience with HTML is a plus.
• Prior use of AI Ability to review learning data, assessments, and feedback (including MFA) to improve content.
• Strong analytical, critical-thinking, and problem-solving abilities.
• Excellent grammar, editing, and proofreading skills.
• Strong attention to detail and commitment to accuracy.
• Strong verbal communication skills with the ability to explain concepts clearly and simply.
• Effective time-management skills with the ability to balance multiple tasks.
• Skilled in managing group dynamics and sustaining learner focus.
• Comfortable answering questions in real time and providing supportive, clear guidance.

Whether you're just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs.

Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.

Work Location:

This is a hybrid role, eligible candidates must reside within commuting distance of Richardson, TX or…