Mgr, Clinical​/Clinical Care Systems

Location Detail: 9 Farm Springs Rd Farmington (10566) Work where every moment matters. Every day, over 40,000 Hartford Health Care colleagues come to work with one thing in common:
Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network. The creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole, rather than a single member organization.

With the creation of our new umbrella organization we now have our own identity with a unique payroll, benefits, performance management system, service recognition programs and other common practices across the system.

The Manager Applications will lead a talented team dedicated to optimizing the software solutions that support our ambulatory services across Hartford Health Care. In this role, you will be pivotal in shaping the future of our clinical systems, ensuring they meet the evolving needs of our clinicians and patients. By managing the full lifecycle of our applications, from design to implementation and support, you will directly contribute to improving healthcare delivery and operational efficiency.

• Lead, mentor, and develop a team of Application Analysts, fostering a culture of high performance, collaboration, continuous learning, and professional growth.
• Conduct regular one-on-one meetings, manage performance, recognize achievements, and leverage lessons learned to drive continuous improvement.

• Oversee the full lifecycle of clinical applications, including requirements gathering, system design, configuration, testing, implementation, optimization, and ongoing support.
• Ensure the timely delivery of high-quality application enhancements, system updates, and configurations in accordance with established change management and change control processes.
• Maintain comprehensive documentation for system builds, workflows, processes, and support procedures.

• Partner with clinical leaders, end users, and operational stakeholders to understand business needs, identify improvement opportunities, and translate requirements into effective technology solutions.
• Serve as a primary liaison between Information Technology, clinical operations, and third-party vendors to ensure seamless integration, system functionality, and operational effectiveness.

• Ensure clinical applications, workflows, and tools are efficient, user-friendly, and aligned with organizational objectives, quality standards, and regulatory requirements.
• Drive innovation by evaluating emerging technologies, recommending enhancements, and implementing new features that improve patient care, operational outcomes, and user adoption.

Job Title of Individual(s)

Reports To:

Director, Applications

Job Title(s) of HHC positions reporting to this Job:
Team Lead, ITS Analyst I,II,III, ITS Pharmacist App Analyst, ITS Architect

Number-Direct Reports: 4

Number-Indirect Reports: 9

If applicable, describe nature of supervision of any External vendors, contractors, affiliate organizations, etc. Supports related vendors and contractors to help lead and drive initiatives and enhancements.

• Bachelor’s degree in Information Systems, Computer Science, or related clinical field of study from an accredited university.

• Minimum:
• 5+ years clinical experience in healthcare delivery across environments of…