Retail Sales Specialist - Mink Rugs, Westfarms

Overview

Be part of an amazing story

Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions...about inspiring stores and irresistible products...about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues.

Those stories are part of what makes this such a special place to work.

Job Overview

As a Vendor Ambassador for Rugs, you provide outstanding customer service in our rug department and create a memorable shopping experience for our customers. In this role, you are responsible for meeting sales goals, cultivating repeat clientele, selling protection plans, and managing return rates. You will be the rug expert for your area by demonstrating superior product knowledge to upsell and suggest the best rug items for specific customer needs.

You will champion best practices to sell rugs with your fellow colleagues, communicate trends and execute company and vendor initiatives.

Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be found here.

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

Access the full menu of benefits offerings here.

• Engage with customers to understand their needs, demonstrating knowledge of the vendors' products and services to build sales, brand loyalty, and minimize returns
• Demonstrate knowledge of products and services to build rapport and loyalty
• Understand how to drive sales through vendor training, events, and strategies
• Use our clientele program to build relationships with customers, meet sales goals, and share promotions and product launches
• Communicates with vendors and store leadership to execute company and store-based events to achieve sales goals
• Analyze business performance and create strategies to exceed daily, weekly, monthly, seasonal, and annual goals
• Leverage vendor relationships and product knowledge tools to increase product and brand awareness across entire store
• Utilize technology to complete customer orders, assist customers in envisioning and selecting the most suitable products for their needs, and provide support to those using devices to shop and compare
• Ensure high-level of customer service through problem-solving and customer-focused solutions
• Adhere to Asset Protection and inventory control compliance procedures
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities

• Product Knowledge: Good understanding of the products you are selling and be able to give expert guidance to customers based on their wants, features, and choices.
• Communication: Comfortable communicating with customers virtually, via phone, and in person.
• Sales: Ability to build relationships with customers, achieve sales goals, and participate in pre-selling and sales-boosting events.
• Technology: Utilize point of sale technology and applications to help in selling and fulfilling customer orders.
• Continuous Learning: Self-driven to keep up with product knowledge and trends and stay current with all training through Macy's educational resources.
• Interpersonal
  
  Skills:
  
  Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments.
• Collaboration: Partnership with the total team to drive sales and deliver the customer experience.

• Demonstrate ability to build relationships and convert customers into clients
• Energetic and positive attitude
• Possess vision and creativity
• Self-starter, able to work independently and as part of a team; must have excellent time management skills
• Ability to effectively communicate and present information to customers, peers, and all levels of management
• Excellent verbal and written communication and interpersonal skills, with the ability to work collaboratively across departments
• Must be comfortable with the use of computers, mobile devices, and frequent use of radio…