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Installation & Tooling Coordinator
Job in
Farmington, Hartford County, Connecticut, 06030, USA
Listed on 2026-01-12
Listing for:
231 TUS - TRUMPF, Inc.
Full Time
position Listed on 2026-01-12
Job specializations:
-
Trades / Skilled Labor
Installation Technician, Field/Service Technician
Job Description & How to Apply Below
Farmington, CTtime type:
Full time posted on:
Posted 8 Days Agojob requisition :
RAs the Installation & Tool Coordinator, you will support the Customer and the Service team during the installation process of the equipment the custom purchased. This starts with preparing the customer for receiving the machine and ends with the sign-off on the installation by the customer.
** Duties & Responsbilities
*** Coordinate and schedule installation dates of U.S. machines with the customer, technology service teams, sales, logistics.
* Ensure all necessary resources for the installation are available when needed. (technician, tools, parts) Ensure the customer is ready for receiving the machine (pre-installation requirements e.g. floor, utility, access to the workspace)
* Work closely with the technology scheduler to utilize service capacity efficient during the installation. Responsible for tracking the assigned installations regarding capacity shortages, delays, missing parts, efficiency, etc.
* Maintain KPI’s of SYNCHRO installation times in SIS and track the deviation during the installation. Ensure proper communication during the installation with the customer to improve customer satisfaction rates, etc.
* Support the technology Managers to evaluate field service engineers technical and soft skills for accurate assignments and training needs.
* Report delays, quality issues to the installation / service management.
* Work with the installation manager and other installation coordinators to develop tools for tracking and reporting and improving installations and the coordination of it.
* In charge of managing the assigned installation toolboxes. (quality, quantity, calibration)
* 10% of travel during training phases to learn the installation process.
** Experience
* * Must have heavy call volume experience and a basic technical understanding. Prior scheduling knowledge preferred but not necessary. TRUMPF product knowledge helpful. Strong follow up skills mandatory. Minimum three years prior experience or equivalent in customer service/technical concentration is preferred.
TRUMPF Inc. endeavors to make TRUMPF careers pages accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance in completing the applications process, please contact our HR department at or at This contact information is for accommodation requests only and can not be used to inquire about the status of application.[](blob:)0:00
/ 1:03locations:
Farmington, CTtime type:
Full time posted on:
Posted 30+ Days Ago
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