Program Administrator

Position:
Program Administrator (Admin)

Location:

Oliver House

Employment Status:
Full-Time, Exempt (Salary)

Reports to:

Associate Director of Residential Supports

LEAP is seeking qualified internal candidates for the role of Program Administrator for Oliver House. The Program Administrator (Admin) is responsible for the daily operations, leadership, and oversight of a licensed Section 21 residential group home. The admin ensures compliance with all applicable Maine Department of Health and Human Services (DHHS) regulations, federal requirements, and LEAP policies. This role supervises and supports Direct Support Professionals (DSPs), maintains program quality, coordinates resident care within the program and in collaboration with other service providers, and ensures the health, safety, and well-being of all individuals served.

Key Responsibilities:

Program Leadership & Implementation

Provide leadership and day-to-day management of the residential program, ensuring a safe, supportive, and person-centered environment.

Supervise, coach, and evaluate Direct Support Professionals and other assigned staff, promoting professional development and accountability.

Manage scheduling, payroll timecard and time off approvals, and staffing coverage to ensure continuity of care.

Support organizational initiatives, including staff training, accreditation efforts, and continuous improvement projects.

Compliance & Quality Assurance

Ensure compliance with Maine Section 21 licensing requirements, DHHS regulations, Medicaid/Medicare standards, and LEAP policies.

Participate in audits, inspections, and quality assurance reviews; implement corrective actions as needed.

Promote compliance with OSHA safety standards, HIPAA, and LEAPs Mutual Respect and Anti-Harassment policies.

Maintain accurate program records, including incident reports, staff training files, medication administration records, and financial documentation.

Resident Care & Support

Develop, implement, and monitor individual service plans (ISPs) in collaboration with case managers, families, and interdisciplinary teams.

Coordinate medical, behavioral, and personal care supports for residents, ensuring documentation and follow-through.

Ensure the health, safety, and well-being of all individuals served.

Work Direct Care shifts/hours as needed or directed.

Stakeholder Engagement & Communication

Serve as a liaison with families, guardians, case managers, and community partners.

Communicate effectively with staff and leadership regarding program needs, resident concerns, and operational updates.

Required Education & Experience:

High school diploma or equivalent required; associate or bachelors degree in human services, social work, psychology, or related field preferred.

Minimum of 2 years of experience working in residential services for individuals with intellectual/developmental disabilities or related experience preferred.

Prior supervisory or leadership experience is required, experiencinge managing a team in a residential home is strongly preferred.

Valid drivers license with acceptable driving record required.

Must meet all background check, fingerprinting, and DHHS Child/Adult Protective Services clearance requirements.

Skills & Competencies:

Strong leadership, team-building, and conflict-resolution skills.

Knowledge of Maine Section 21 regulations, DHHS policies, and Medicaid documentation standards.

Excellent written and verbal communication skills.

Ability to manage time, prioritize tasks, and respond effectively in crisis situations.

Proficiency with Microsoft Office Suite and electronic health record (EHR) systems preferred.

Commitment to person-centered planning, dignity of risk, and supported decision-making principles.

Physical Demands:

- Work Alone:
Independently provide support, supervision, and care to individuals served during assigned shifts, which may include working alone without direct supervision or assistance from other staff. This may include remaining awake overnight for up to 12 consecutive hours if assigned to such work.

- Operate Motor Vehicle:
Drive company vehicles while transporting individuals to and from appointments and events that are both local and regional (up to 100 miles one-way).

- Sitting:
Ability to sit and remain in a seated position for an extended period of time (up to 1 hour) as required to lead staff meetings, attend meetings, trainings and accomplish computer-related tasks.

- Stand and Move:
Ability to stand and remain mobile for extended periods of time (up to 6 hours) as required to provide direct care, support and supervision in a variety of settings.

- Climb Stairs:
In certain work assignments this role must access and move throughout multi-level residential homes, including climbing stairs, as required to support individuals and perform daily job duties.

- Bend and Twist:
Perform physical tasks associated with direct care and household duties, which may include bending, twisting, reaching, and other movements necessary to assist individuals with mobility,…