Field Service Tech, Farmington

Overview

Join to apply for the Field Service Tech I, Farmington role at SCIENTIFIC GAMES
.

Responsibilities and duties include on-site servicing, repair, survey, and installation of company products, providing technical support to customers, and ensuring prompt resolution of issues to minimize downtime.

• Performs client-site servicing, repair, survey and/or installation of company product(s).
• May include any aspect of product field support, including system hardware and software, mechanical devices and equipment, and systems networking.
• Provides technical support to customers on operational or maintenance aspects of system equipment.
• Serves as customer contact on technical and service related problems.
• Diagnoses mechanical, hardware, software and systems failures using established procedures.
• Determines most cost effective repair/resolution to minimize customer downtime. Reports for analysis of product failure trends and service ability issues.

Education: Must have a high school diploma or equivalency.

• An understanding of and some experience with troubleshooting computer software and hardware technologies
• Excellent interpersonal, verbal, and written communications skills, with proven technical and customer satisfaction skills
• Promptly respond to customer/management request and feedback
• Proven self-starter with motivation and ability
• Great organization and time management skills to handle multiple responsibilities efficiently and promptly
• Strong judgement and problem solving skills to determine most cost effective repair/resolution to minimize customer downtime
• Ability to prepare and analyze reports to identify product failure trends and service ability issues
• Ability to lift, install and move large self-service equipment (up to 50 pounds)
• Occasional ladder use
• Pass background check and a clean driving record
• Pass NM DOT written / driver skills requirements
• Pay Rate: $21.50/hour

The role requires the ability to sit, stand, walk, bend, use hands, operate a computer, and have vision abilities. May involve lifting up to 50 pounds and climbing ladders. Reasonable accommodations may be made for disabilities.

Scientific Games operates in a regulated gaming and lottery environment. Some roles may require licenses or background checks to meet regulatory and contractual commitments.

SG is an Equal Opportunity Employer and does not discriminate based on race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, disability, or any other protected class. For EEOC rights, refer to the EEOC Poster.