Workstation Support Analyst

## Workstation Support Analyst Apply:
SJC Main Campus - Farmington:
Full time:
Posted Yesterday:
JR112209
** Compensation:**$16.54 - $20.46 hourly, dependent upon education, experience and placement.
** Compensation Type:
** Non-Exempt
*
* Employment Type:

** Regular
* * Grade:
** NE04
* * Position Summary
** The Workstation Support Analyst is responsible for supporting technology to computer labs, laptop carts, classrooms and end users.
This position may be required to work variable hours, including evenings and weekends, as needed.

MAJOR DUTIES  
* During a cyber incident this position will likely be called upon to assist in a variety of aspects that directly or indirectly relate to their normal job duties. This could happen at any time of the day or any day of the week. This may involve abnormal work schedules and the possibility of working with a reduced crew to provide the best optimized coverage depending on the type of cyber incident.

This also involves following proper Incident Response plans.  
* Provides interpretation and translation of technical information between IT teams and customers for better clarity, understanding, and resolution of technical issues.  
* Protects, handles and is privy to confidential information that may be directly or indirectly related to job duties.  
* Documents and maintains procedures, changes, project statuses, issues, resolutions, training material and other help documents to aid in troubleshooting future issues.  
* Collaborate closely with end-users to understand their requirements, troubleshoot problems, and provide timely solutions, ensuring a high level of customer satisfaction.  
* Assists with Help Desk Coverage  
* Coordinates special projects as assigned.  
* Performs related duties.  Workstation Support Analyst I
* Researches and prepares new equipment purchases for delivery. This includes single orders and bulk orders.
* Researches, troubleshoots and prepares viable returned equipment for reissue.
* Researches and prepares computers for disposal following at a minimum the appropriate NM Codes and SJC electronic disposal processes.  The level of data destruction above NM Codes and SJC electronic disposal processes is determined through research and analysis.
* Maintains and updates computers for labs, classrooms, laptop carts and employee computers as needed.
* Escalates technical issues to Workstation Support Analyst II and III as needed.  Workstation Support Analyst II
* Coordinates the work of assigned student workers and enforces computer lab policies for employees and customers.
* Prepares, delivers, maintains and updates computers for labs, classrooms and laptop carts. Assists in preparing, delivering, maintaining and updating employee computers as needed.
* Supplies computer labs with paper and other supplies.
* Assists with maintaining computer lab cleanliness to reduce spread of infectious diseases from computer surfaces.
* Assists and fills in for Workstation Support I as needed.
* Escalates technical issues to Workstation Support Analyst III as needed.
* The Workstation Support Analyst II position denotes a higher level of technical expertise and responsibilities compared to the Workstation Support Analyst I role.

Workstation Support Analyst III
* Prepares and delivers computers for staff, and faculty; reimage and redeploy computers; delivers and installs new printers.
* Assists with maintaining computer equipment cleanliness to reduce spread of infectious diseases from computer surfaces.
* Assists and fills in for Workstation Support I and II as needed.
* Escalates technical issues to User Services Architect as needed.
* The Workstation Support Analyst III position denotes a higher level of technical expertise and responsibilities compared to the…