Service Parts Associate

Responsible for assisting all Distribution Business customers, technicians, and other parts personnel in securing needed parts and supplies under moderate or direct supervision.

We are looking for a talented Service Parts Associate to join our Distribution business in (Farmington, NM).

100% Onsite

In this role, you will make an impact in the following ways:

• Supportcustomersbyphoneandinpersonbyidentifying,sourcing,andsupplyingpartssolutions.
• Processcustomerorders,quotes,returns,andtransactionsaccuratelyandefficiently.
• Maintainpositiverelationshipswithinternalandexternalcustomersbyprovidingtimelysupportandresolvingissues.
• Utilizepartscatalogs,systems,andtechnicalresourcestoidentifyandprocurepartsinthemostcost-effective manner.
• Support shipping,receiving,inventory management,warehouse activities,andstockcontrolprocesses.
• Identifyopportunitiestoupsellrelatedproductsandservicestomeetcustomerneeds.
• Maintainaccuraterecordsanddocumentationwhileensuringacleanandorganizedpartscounterandwarehouseenvironment.
• Adhereto Cummins Health ,Safety&Environmentalpoliciesandprocedures.

In order to be successful in this role, you will need the following:

• Experienceprovidingcustomerserviceinaparts,warehouse,retail,automotive,ordistributionenvironment.
• Abilitytoprocessorders,manage transactions,andsupportcustomersthroughtheorderlifecycle.
• Strongcomputerskills,including
  
  Microsoft
  
  Officeandinventory/ordermanagementsystems.
• Understandingofinventorycontrol,shippingandreceiving,andwarehouseprocesses.
• Abilitytoworkeffectivelywithcustomers,technicians,suppliers,andinternalteams.
• Strong communication,organizational,and problem-solving skills.
• Abilitytomaintainaccuracywhilemanagingmultipleprioritiesinafast-paced environment.
• Highschooldiplomaorequivalentrequired.

On call every other week

High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.

Proficiency in Microsoft applications, generating reports, and advanced level computer skills.

This position may require licensing for compliance with export controls or sanctions regulations.

Requires some work experience or intermediate level of knowledge obtained through education, training, or on-the-job experience.

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.

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