IT Operations Technician

Job Summary

The IT Operations Technician supports Lagoon’s technology systems and infrastructure in accordance with Company policies and procedures. This position is responsible for assisting with daily IT operations, monitoring systems, and providing technical support to ensure reliable and secure technology performance throughout the Park. The role works collaboratively with other team members to maintain the systems that keep Lagoon’s operations running smoothly and efficiently for both employees and guests.

• Monitor, maintain, and support Lagoon’s core IT systems, servers, and network infrastructure.
• Provide technical support for computer hardware, software, printers, and peripheral devices.
• Install, configure, and troubleshoot operating systems, enterprise applications, and network connections.
• Manage user accounts, permissions, and access controls within Active Directory and related systems.
• Assist with deployment, configuration, and maintenance of cloud environments (Microsoft 365, Azure, AWS).
• Support cybersecurity measures, including endpoint protection, patch management, and incident response.
• Maintain accurate documentation of procedures, incidents, and system changes.
• Collaborate with vendors, contractors, and other departments to resolve technical issues and support technology projects.
• Assist in maintaining communication systems including telephony, cabling, cameras, and alarm systems.
• Participate in after-hours or on-call rotation to provide support for critical systems or emergencies.

• Must be at least 18 years of age
• Associate’s degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
• Minimum of two (2) years of experience in IT support or systems operations.
• Proficiency with Windows and macOS environments.
• Knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, and VPN.
• Strong troubleshooting, problem-solving, and analytical skills.
• Excellent communication and documentation abilities.
• Availability to work varied schedules including weekends, evenings, and holidays as required, especially during Lagoon’s operating season.

• Professional certifications such as CompTIA A+, Network+, or Microsoft MCSA.
• Experience with virtualization platforms (VMware, Hyper‑V) and cloud services (Azure, AWS).
• Familiarity with scripting or automation tools (Power Shell, Bash, Python).
• Exposure to ITIL practices and ticketing systems such as Jira or Service Now.

• This position requires working in an environment that includes exposure to high noise levels, bright/flashing light or darkened areas, fog or haze, large crowds, and other factors typical to an amusement park setting.
• This position will perform essential job duties across a variety of indoor and outdoor locations, including offices, technical work spaces, and attraction areas. Outdoor responsibilities may include exposure to changing weather conditions such as heat, cold, wind, dust, noise, rain, snow, and direct sunlight.

The physical demands described below must be met to successfully perform the essential job responsibilities:

• Able to regularly use hands and fingers.
• Must be able to use fingers, hands, arms, and legs to reach, operate equipment, climb stairs, and perform routine inspections.
• Able to sit, stand, walk, crouch, kneel, and stoop for the duration of a shift up to eight (8) hours.
• Able to regularly lift and/or move up to fifty (50) pounds and up to one hundred (100) pounds assisted.
• Able to move, install, or transport computer and networking equipment which may require pushing, pulling, bending, and lifting.
• Able to walk quickly to and from job locations up to one (1) mile distance.
• Must have sufficient hearing and visual acuity to observe equipment, alarms, and Lagoon guests.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.