Shift Coordinator - Cinema

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Service Worker MSC, Sunchase Cinema, Farmville, VA, US

Job Title:
Shift Coordinator

Company:
Management Services Corporation, one of The Caton Companies

Going to the movies is the all-American experience! We’re expecting to expand our hours very soon as COVID-19 restrictions are eased, and we will be ready! Our Shift Coordinator plays a vital role in a smoothly operating cinema and a fantastic movie experience for our guests. They should be organized, friendly, and customer-focused.

The Shift Coordinator is responsible for directing other employees through their routines and interacting with customers to ensure they have a satisfactory experience. The Shift Coordinator runs the staff when the manager or assistant manager is not on duty. This is a part-time position at this time.

Essential Functions

• Manage the staff by upholding standards of presentation, food quality, and excellent guest service while maintaining a positive attitude.
• Provide on-the-job coaching and performance management for a team of exceptional and diverse talent.
• Participate as the Leader on Duty, setting the example that no task is beneath you.
• Ensure the cinema operates seamlessly.
• Manage customer, associate, and operational escalations.
• Remove barriers for the team and support them in identifying problems.
• Execute solutions.
• Adhere to high safety and quality standards and communicate and uphold those standards to the team.

Position Type and Expected Hours of Work

This is a part-time position; typical work hours (for now) and days are Friday through Sunday, including holidays, from 11:00 a.m. to 8:45 p.m. Availability on nights and weekends is required.

Required Education and Experience

High school diploma or equivalent.

Preferred Education and Experience

Experience in handling computerized ticketing systems is preferred.

Salary depends on skills and experience. Locally owned and managed, The Caton Companies offer 401(k), excellent medical/dental coverage, as well as other benefits.