Motorrad Aftersales Business Development Assistant - Placement Published: Aftersales Strategy

Aftersales Strategy & Processes Farnborough 04.10.2026

YOUR INTERSHIP. START WITH WHAT IGNITES YOU.

We believe in creating an environment where our interns really can learn by doing during their time with us and where they are given their own areas of responsibilities from the start. That’s why our experts treat you as part of the team from day one, encourage you to bring your own ideas to the table – and give you the opportunity to really show what you can do.

Summit ONE in Farnborough is home to the National Sales Company for the BMW Group in the UK, as well as BMW Group Financial Services which offers retailers, corporate and private customers a range of customised financial services. Alphabet (GB) Ltd. as a leading provider of Business Mobility Services is also located in Farnborough.

BMW UK, Farnborough
- Motorrad Aftersales Business Development Assistant
- Placement Year (July 2027)

As the Motorrad Customer Support Assistant you will support to the Customer Support team within Motorrad and the Motorrad Network for the UK and Ireland.

The role holder will be required to support with reporting and escalate observations regarding opportunities and status of key projects to business stakeholders, the Retailer Network and Agencies/Suppliers. In addition, responsibilities will include the development and maintenance of Motorrad Riders Equipment and Motorcycle accessory products and offers, servicing/repair and Customer Retention programmes.

The role holder will be required to have a thorough analytical approach to ensure reporting is accurate and systems developed are being done so to benefit the wider business.

They will also be required to support the team in developing and delivering a range of retention programmes and initiatives to the Retailer networks.

What awaits you?

• Support in the implementation of market leading products and programmes for the IE & UK Market that maximises customer retention.
• Support with the development and retailer engagement of service packages (BSI) in line with the group’s requirements.
• Communicate strategy and new programme activities to key stakeholders both Internally and Externally
• Engage with the network to ensure the Retailer network fully supports new and existing programmes within business area.
• Identify any changes in line with market dynamics to ensure maximum uptake of programmes and best return on profit.
• Provide forecasting and reporting of Parts and Accessories performance, Service Inclusive reporting.
• Support in setting SMART Retailer Targets for Parts, Motorcycle Equipment, Riders Equipment, Oils and Chemicals.
• Identifying underperforming retailers and liaising with the relevant Business Development Managers to identify and where possible address causes of under-performance via coaching or recommending specialist consultants.
• Assist in the design and implementation of Tactical sales promotions, including excess/dead stock offers to assist Parts Supply/Pineham.
• Manage escalated Parts, Accessories and Riders Equipment product, supply, and logistics queries.
• Liaising with AG supply team to ensure consistent supply and manage problem parts supply issues.
• Liaising with Parts Pricing Department to maintain UK & EIRE Parts, Accessories and Riders Equipment prices and ensure new products are correctly priced.
• Liaising with Parts Supply to ensure optimum UK stock levels of Parts, Accessories and Riders Equipment, including initial stock of new Products.
• Liaising with Product Managers on new Parts, Accessories and Riders Equipment prices, product launches and Order fair process.
• Managing Riders Equipment Order fair process including targets, incentives and buy backs.

What should you bring along?

• Well…