Customer Experience Coordinator

Customer Experience Coordinator Roles (FTC until end of August 2026)

We have two vacancies, one part time and one full time;

• Contract type: Fixed-term
• Contract dates: Start as soon as possible until 31 August 2026
• Hours: 37.5 hours per week (7.5 hours per day) with a 1‑hour lunch break
• Location: Farnborough International, Etps Road, Farnborough
• Salary: Pro‑rated based on an annual salary of £30,000
• Training: Provided prior to the event
• Uniform: Polo shirts provided, along with full onsite support throughout the contract

• Contract type: Fixed-term
• Contract dates: Start as soon as possible until 31 August 2026
• Hours: minimum 20 hours per week (typically 4 hours per day; flexible scheduling available for the right candidate)
• Location: Farnborough International, Etps Road, Farnborough
• Salary: Pro‑rated based on an annual salary of £30,000
• Training: Provided prior to the event
• Uniform: Polo shirts provided, along with full onsite support throughout the contract

Providing a professional, well informed, and proactive customer experience for exhibitors and visitors for the Farnborough International Airshow (FIA). Guided by the Customer Experience Manager, working within in the customer experience team providing exceptional proactive and reactive customer service pre, during and post FIA
2026.

The customer experience team are responsible for imparting important information to exhibitors, contractors, local residents and stakeholders addressing any potential questions early in the planning process and making sure that they have all the relevant information they require to make the most out of their investment s will be a combination of proactive phone calls, emails and responding to incoming enquiries.

The customer experience coordinator will form part of the onsite FIA helpdesk team from 13th– 24thJuly 2026 situated in the Show Control Office on a rota (same daily hours as contracted) to cover the open hours of 0700hrs – 1900hrs.

The customer experience coordinator will be provided with the relevant training, resources, and direction to ensure that they can operate in line with the business values.

We are looking for a proactive and positive individual with a strong can‑do attitude, who can remain calm under pressure and effectively manage multiple tasks at once.

The ideal candidate will be an excellent and confident communicator at all levels, with a personable approach and strong teamwork skills.

While previous call centre experience would be an advantage, it is not essential. Proficiency in Word, Excel, and Outlook is required, along with a flexible approach to working hours and a willingness to support the team wherever needed.