VP, Finance & Operations

VP, Finance & Operations

Department: Finance And Administration

Employment Type: Full Time

Location: Farnborough

VP, Finance & Operations is a senior finance leadership role with dual accountability for driving financial planning and analysis across the Global Professional Services (GPS) business and overseeing the operational infrastructure that supports a global consulting organization.

Global Professional Services (GPS) is Infor's consulting and services organization, responsible for helping customers realize value from their software investments through implementations, managed services, data services, adoption programs, and emerging AI-enabled delivery models. Operating across the Americas, EMEA, and APAC, GPS is a large, globally distributed organization supporting a diverse portfolio of products, customers, and service offerings.

This is not a pure finance role and it is not a pure operations role. It requires someone who understands how a services business flows, from bookings and backlog through delivery and billing to revenue recognition, resource management, and profitability.

This leader will serve as a key business partner to GPS senior leadership, bringing financial clarity to complex operational decisions and helping the organization stay ahead of emerging challenges, including AI-driven delivery models, evolving service offerings, and the changing economics of a global services business. The role carries meaningful organizational scale, with responsibility across finance, operations, and sales operations functions supporting a globally distributed organization.

• Owning the GPS financial planning cycle - annual operating plans, quarterly forecasts, and long-range plans - ensuring the organization has a clear, grounded view of where the business is heading.
• Leading financial performance reporting across GPS, translating complex data into actionable insights for business unit leaders and executive stakeholders.
• Building and maintaining financial models that capture the key drivers of a services business: headcount capacity, utilization rates, hourly and fixed-fee revenue, project profitability, and cost leverage.
• Developing a robust framework for tracking bookings, backlog, pipeline, and revenue across GPS's diverse product lines and geographies - improving the organization's ability to react early to shifts in business momentum.
• Providing financial support and modeling for new business models, including AI-assisted delivery, outcome-based and fixed-price engagements, and adoption services - helping GPS leadership understand revenue recognition implications and profitability mechanics as these models scale.
• Partnering with GPS leadership on headcount planning and workforce cost management, supporting timely decisions on hiring, capacity adjustments, and resource redeployment.
• Supporting monthly close activities in coordination with the Corporate Finance and Accounting teams, including variance analysis and executive commentary.

• Leading the GPS back-office operations function, which includes offshore project administration, billing operations, project setup and system configuration, and billing adjustment processes.
• Driving month-end billing cycle completion across GPS - monitoring submission and approvals, escalating non-compliance with regional leadership, and ensuring billing is fully processed to support timely revenue recognition.
• Overseeing the small engagement project management function, ensuring that lighter-touch engagements are properly resourced, administered, and invoiced in a timely and accurate manner.
• Driving the continued rollout and optimization of Certinia (PSA system), including change management, process standardization, and integration with end-to-end workflows from opportunity through to cash.
• Overseeing the Sales Operations function, supporting GPS sales leaders with Salesforce management, quota and forecast tracking, and pipeline hygiene.
• Championing process improvement initiatives across GPS operations, identifying opportunities to automate, streamline, and scale the back-office infrastructure as the business grows.
• Serving as the Finance and Operations point of contact for incubating businesses (Velocity Suite, data services, managed services), building the financial and operational frameworks these teams need to grow efficiently.
• Building strong business partnerships with regional and product line leaders - acting as a trusted advisor who helps translate operational complexity into clear financial outcomes.

• Serving as a thought partner to the GPS leader and his executive team on strategic questions related to business model evolution, pricing strategy, and the financial implications of AI-driven service delivery.
• Operating as a trusted deputy to the GPS leader - constructively challenging decisions, representing him in key forums such as headcount reviews…