Finance Collections & Recovery - Placement

Finance Collections & Recovery
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Job Title:

Finance Collections & Recovery
- Placement Year Posting

Start Date:

10/4/26 Job Location (Long):
Farnborough, United Kingdom

Job Description:

We believe in creating an environment where our interns really can learn by doing and where they are given their own areas of responsibility right from the start of their time with us. That’s why our experts will treat you as part of the team from day one, encourage you to bring your own ideas to the table – and give you the opportunity to really show what you can do.

Our Summit ONE in Farnborough is home to the National Sales Company for the BMW Group in the UK, as well as BMW Group Financial Services which offers retailers, corporate and private customers a range of customised financial services. Alphabet (GB) Ltd. as a leading provider of Business Mobility Services is also located in Farnborough. We decided in November 2020 to bring together BMW Financial Services and Alphabet to stay relevant to our customers and continue to succeed in a rapidly changing business environment.

The Finance Collections & Recovery Process Intern role reports to the Process Specialist within the Collections & Recovery Department, part of the Operations function at BMW Group Financial Services. The Collections & Recovery function comprises four specialist teams:
Business Customer Collections, Private Customer Collections, Recovery, and Litigation. The department plays a key role in supporting customers while protecting business performance, optimising customer contact strategies to manage outstanding arrears, and balancing customer needs with positive customer outcomes and BMW Group Financial Services' brand values.

Demonstrating a passion for process optimisation and continuous improvement, we’re looking for highly organised, self‑motivated individual who can demonstrate an ability to apply themselves and excellent attention to detail. This is an excellent opportunity to gain experience of working with all areas of Collections & Recoveries as well as interacting with multiple stakeholders across the BMW Group Financial Services Operations functions.

• This internship would suit someone that's keen to get an overall insight of several different functions of a business and enjoys dealing with multiple stakeholders.
• Support the continued Collections & Recovery process reviews by assisting with the organisation of process review workshops and completion of following up actions, including process mapping.
• Take ownership of & run a cross departmental weekly Change Huddle to create new ideas and initiatives for change.
• Support the management and implementation of the Business Change Enhancements raised by and implemented in Collections & Recovery.
• Work with the Collections & Recovery teams on actions for improvement driven from Quality Assurance results.
• Support in the creation of training material for Collections & Recovery.
• Supporting projects as required, including minute taking for steering committees and management meetings.
• Maintenance of the Collections & Recovery Process Management internal internet pages.
• Any other team tasks as required.

• The applicant should be studying towards a business related degree but is not a pre-requisite
• A genuine passion and interest in the automotive / finance industries.
• Confident user of Microsoft Office products such as Excel, Word, and PowerPoint.
• Good written and verbal communication skills.
• Ability to use your initiative and manage your…