IT Support Engineer | Salesian College Onsite

Job Specification

Job title

Base location Salesian College, Farnborough

inTEC brand

inTEC brand inTEC EDUCATION

Job type

Job type Onsite

37.5 hours per week, 39 weeks+ 3 days. A full time position will be considered.

Annual leave

Reports to

Head of Internal Operations (inTEC Education)

inTEC EDUCATION is part of the inTEC GROUP. We are education technology specialists and have a proven track record working with independent schools and colleges to deliver enterprise-grade IT systems, support and knowledge that enable quality, innovation and excellence in education. We are based in Guildford. Read more about inTEC EDUCATION here.

The inTEC GROUP, spanning the UK and Ireland, consists of over 200 technology and communications experts committed to helping organisations work smarter through technology.

We operate across multiple sites, specialising in IT Support, Cloud, Cyber Security, Professional Services, Communications, and Infrastructure, providing a comprehensive and independent technology consultancy service.

We aim to assist organisations in understanding and extracting genuine value from their technology systems and investments. By collaborating with renowned brands across various sectors, as well as numerous independent and state schools, we integrate design, processes, and technology to achieve organisational goals and deliver outstanding client experiences.

Our clients enjoy technology services that blend the expertise and scale of a large organisation with the personal touch and sentiment of a family-run business. Discover more about the inTEC GROUP here.

Role Profile

As part of the inTEC managed services team, you will be working at the college to deliver first class IT support services to staff and pupils. You will undertake a broad range of tasks, maintaining the college’s IT systems including but not limited to servers, network and Wi-Fi, end user devices, cloud hosted systems. You will be a key member of the onsite IT team, also working closely with the inTEC Education team plus relevant staff at the college.

Day-To-Day Responsibilities

You will be primarily responsible for the IT infrastructure and helpdesk service, ensuring the college maintains safe, reliable, and scalable IT systems that facilitate the college’s academic, pastoral, and administrative objectives. You will need a broad experience and range of technical skills to support the IT infrastructure and end users, ideally within an educational environment.

• Under the direction of the Senior IT Engineer, maintain the college’s IT network, troubleshooting technical issues and implementing effective fixes.
• Promptly resolving support tickets within the service desk, as directed, ensuring in person support is a priority.
• Collaborate with third-party support vendors as needed.
• Install, configure, and maintain devices (including but not limited to desktop & laptop PCs, tablets, printers, and touchscreens)
• Manage and administer Microsoft Services, including but not limited to Azure Active Directory, Office 365, and Exchange Online
• Coordinate orders with vendors to ensure timely delivery of toner and other supplies.
• During peak periods, assist in resolving issues with student devices.
• Assist in updating the school’s IT asset register and documentation for all IT systems.
• Routine maintenance of classroom IT, making regular checks of equipment to avoid disruption to teaching & learning.
• Monitoring IT systems and the network for viruses, malfunctions, and errors, reporting anything promptly to the Senior IT Engineer.
• Making sure that all systems are safe for pupil use, working closely with the safeguarding team to ensure harmful content is not accessible on any IT platform.
• Work closely with the inTEC Education team by giving feedback and following mutually agreed best practises.
• Work on various projects throughout the year, in collaboration with inTEC and other IT service providers.

• Excellent written and verbal communication skills.
• Excellent interpersonal skills.
• Ability to solve problems.
• Confident working autonomously and as part of a team.
• Able to prioritise in a busy working…