ICT Engineering Apprentice

ICT Engineering Apprentice

Location; 150 Pinehurst Square O'Gorman Avenue Farnborough GU14 7DL

Qualifications;
Level 3, Information Communications Technician

Starting Salary: £17,500

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When you join one of Telent's Apprenticeship Programmes you will be working as part of a company that effects the everyday lives of people across the UK and Ireland. With our diverse portfolio of projects and areas of specialities, we offer a range of apprenticeships to suit different types of learners. You will have the opportunity to grow, develop and learn from professionals whilst building your career with Telent and gaining industry leading qualifications.

We rely on our Early Careers Talent to become our leaders of the future, so its vitally important for us to find the individuals with passion and potential to achieve together. Join Telent and be part of something bigger.

When you join our Engineering Team at Telent, you'll be empowered to innovate and drive common solutions, working closely with technical experts who are proud of the impact their work makes. Come join a high-performing team doing complex and critical work. Help build and keep the nation's critical infrastructure connected and protected 24/7.

What you'll do:

The successful apprentice experience will consist of a variety of different rotations throughout our business unit aimed at progressing your skills, knowledge and your personal development. You will gain a valuable insight to the inner workings of various departments across Network Services, specifically within the Network Operations Centre (NOC), Lab environment and Service Desk. This is an exciting role with great opportunities to progress your career and contribute to real life projects.

Learn how networks are built and operated in technical detail
Performing quarantine, goods in and FAT tests across a variety of vendor networking equipment
Focusing on activities performed by the Network Services Network Operations Centre (NOC).
Understanding of all OSS platforms used by the NOC.
Understanding of all services provided on the Telent Cloud Services Platform including PaaS, IaaS & BaaS.
Understanding the differences between managed and unmanaged services.
Building out basic troubleshooting processes for the Telent Cloud Services Platform
Adhering to GDPR policy around sensitive data held on devices or central shares.
Handling and protection of Telent information and reporting of security incidents as defined in the Information Security Policy and the HR Information Security Policy.
To attend customer premise with senior engineers for install and commissioning work and faults.
Attend technical workshops.

Who you are & what to prepare for:

We don't require individuals with experience as we will provide full training in all aspects of the role from how to use tools or software. We are looking for candidates with the right attitude, commitment, and desire to learn.
Knowledge and interest in all things ICT will be important. You will be working in various environments so someone with a keen interest in Networks, Cloud, IT infrastructure as you will be building valuable skills across these teams. You will be involved in various stages of complex work and you will be hands on the equipment in our labs.
You will get a mobile phone and a laptop as part of the role
Although supported throughout the programme by us at Telent you will need to take ownership of your tasks and personal development
Client and customer service is critical to the services we provide customers
Have a positive work ethic and be organised.
Communication is vital; you will need to be an effective communicator both in writing and verbally

The requirements:

Minimum of 5 GCSE's Grade 4 or higher (or equivalent qualification). This must include Maths, English and a Science or IT based subject
Desirable to have additional A-levels or an equivalent qualification in a related subject
Must be eligible to work in the UK
Must be over the age of 18 by September 2026
Able to pass full Security Clearance vetting for access to secure information, site access and confidential permissions

Programme Specifics:

This apprenticeship is typically 24 months in duration.
Starting salary of £17,500 which will increase throughout the duration of the programme.
The qualification you gain will be a Level 3 Information Communications Technician
Our chosen training provider Lifetime Training will support you in obtaining your qualification
Predominantly office based at our Farnborough site and will have visits to other Telent and client sites
On completion of your apprenticeship, we hope to offer you a full-time position with Telent where you can continue to progress your career.

What we offer:

A career at Telent can span sectors, roles, technologies, and customers giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver.

We nurture the talent that makes this happen, by our on-going commitment to creating an…