Support Engineer

DV Cleared Support Engineer (Contract or Perm)

Join a specialist technology business delivering secure digital solutions that support critical Defence and National Security operations. As a Support Engineer, you'll play a key role in keeping secure environments running smoothly while helping teams deliver technology where reliability and security are essential.

• Location: Farnborough (5 days per week onsite)
• Package: Competitive day rate (Contract) or Competitive Perm
• Industry: Defence & National Security Technology
• Clearance: DV Clearance

• Deliver 1st and 2nd line technical support across secure environments, escalating more complex issues where required.
• Manage and respond to support tickets, keeping users informed throughout the resolution process.
• Provide remote and desk-side support to end users across a range of technologies.
• Monitor systems, respond to alerts and triage incidents efficiently.
• Communicate planned maintenance and service updates to the wider user community.
• Maintain accurate documentation within the ticketing system and contribute to the internal knowledge base.
• Support device provisioning, user onboarding and endpoint management activities.
• Work closely with engineers, architects and delivery teams to ensure reliable service across secure platforms.
• Occasionally travel to remote sites to provide onsite support when required.

• Experience supporting Windows 10/11 environments.
• Administration of Microsoft 365, Azure, Entra  Active Directory.
• Endpoint management and end-user device provisioning.
• Knowledge of Power Shell, including running scripts.
• Understanding of core security principles such as Multi-Factor Authentication and Conditional Access.
• Experience using IT service management tools such as Atlassian or similar platforms.
• Exposure to Linux environments including Ubuntu or CentOS.
• Strong troubleshooting skills with a proactive, customer-focused approach.
• Windows Server administration.
• Group Policy creation and troubleshooting.
• Experience writing Power Shell scripts.

• Opportunity to support technology that has genuine operational impact.
• Work alongside highly skilled technical specialists in a collaborative environment.
• Be part of a business investing in innovation, secure technologies and continued growth.
• Exposure to complex, mission-critical environments using modern cloud and infrastructure technologies.
• A culture that values collaboration, continuous improvement and technical excellence.

Please note: Due to the secure nature of this role, candidates must already hold the highest level of UK Security Clearance.

Curious? Apply now — or grab five minutes with us to hear more.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.