Lead DCI Operations Specialist

Lead DCI Operations Specialist

Farnborough (95987), United Kingdom, Farnborough

We are looking for an enquiring, passionate, and collaborative individual that can help shape the team’s knowledge of Capital One systems and processes, by championing coaching and mentoring of the team, to avoid single point of failure. You will be responsible for expanding operational knowledge and understanding, within the International Settlement Support team, of Core Applications, including Authorisations, Settlement, Pricing and Fees.

• Interact and collaborate with multiple stakeholders, to create documentation, including system flow, aligned with team processes.
• Leverage the team’s existing knowledge with new insights and learnings, ensuring process documentation updated.
• Provide continuous support in all systematic/operational aspects and assist with issue resolution.
• Manage dependencies with other department functions while identifying and managing a strategic partnership across multiple teams.
• Become International Settlement Support SME for Core applications.
• Coach and mentor all team members by planning and executing learnings from system knowledge gained.
• Manage configuration on core applications for boarding of new clients including system data table management and implementation on new network products (EMV, Digital, e-Commerce, Contactless etc).
• Build a culture of accountability and ownership, by empowering team members to be curious and apply learnings to their day-to-day responsibilities.

• Demonstrated reliability, self-motivation, and a willingness to accept responsibility and accountability.
• Cross functional knowledge of the Payment Network Industry focusing on operations.
• Strong relationship building skills with multiple internal stakeholders.
• Strong analytical, problem solving and critical thinking skills.
• Ability to prioritize and manage multiple parallel projects and issues.
• Effective written and verbal communication skills with all levels of employees and management; including managing expectations, communicating issues, risks and opportunities.

This is a full time position and is based in our Farnborough office. To be eligible you must reside in the UK. We have a hybrid working model, so you’ll be based in our office 2 days a week. Many of our associates have flexible working arrangements, and we are open to talking about an arrangement that works for you.

• High performers strong and diverse career progression.
• Investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers).
• Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance.
• Flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave.
• Open-plan work spaces and accessible facilities designed to inspire and support you.

Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact  All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One’s recruiting process, please send an email to