Support Engineer

What You’ll Do

As a Support Engineer, you’ll support our team to design, build, and deliver secure digital solutions in highly secure environments. You’ll work alongside engineers, architects, and delivery specialists to develop technology that enables faster, safer decision‑making for critical operations.

Your work may include:

• Respond to incoming tickets and provide ongoing feedback on progress.
• Providing basic 1st/2nd line support for our environments, services and infrastructure. Escalate to 3rd line for complex issues.
• End‑user support (desk‑side and remote).
• Issuing communications to the user community for incidents and maintenance events.
• Respond to monitoring alerts, triage and escalate where necessary.
• Ensure incident tickets are appropriately updated and maintained, and fed into the major incident process where necessary.
• Ensure incident resolutions are appropriately documented in the ticketing system and wider knowledge base.
• Occasional travel to remote sites may be required.

We value people who take ownership, think critically, and enjoy working as part of a collaborative team tackling complex challenges. You don’t need to tick every box, but we’re particularly interested in people with skills/experience in:

• Windows 10/11 and MacOS support and administration
• Azure/Entra/AD administration
• Microsoft 365 administration
• Endpoint Management / Intune administration
• Running of Power Shell scripts
• End‑User Device provisioning, onboarding of users
• Understanding of security concepts (MFA, Conditional Access)
• Atlassian suite of ITSM equivalent tooling

Desirable:

• Windows Server support and administration
• iOS and iPadOS support and administration
• JAMF exposure or similar MacOS MDM solution
• Understanding of Group Policy (creation and troubleshooting)
• Linux exposure (Ubuntu, CentOS)
• Writing of Power Shell scripts

• Competitive salaries and a package that supports wellbeing and development
• 25 days annual leave + bank holidays
• Free Private Medical cover and Life Assurance
• Generous pension (10% employer, 5% employee contribution)
• Bonus and professional development and training support
• Secure parking, gym, café & restaurant on site and open break‑out spaces

Due to the secure nature of the position and working environment, you must have or be eligible to obtain UK Security Clearance. More details relating to UK Security Clearance can be found on the  website.