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SaaS Client Support & Analytics Specialist
Job in
Farnborough, Hampshire County, OX17, England, UK
Listed on 2026-07-31
Listing for:
Jobtailor
Full Time
position Listed on 2026-07-31
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support, IT Support
Job Description & How to Apply Below
Jobtailor in the United Kingdom is seeking a technical customer service professional for 2+ years in SaaS. You will provide telephone and email support, manage incidents in Jira Service Desk, and build strong client relationships throughout the support lifecycle.
You'll investigate issues, document tickets clearly for development teams, meet SLAs, analyse support trends, and contribute to training materials using tools like Hub Spot, Teams, Jira, Confluence and Outlook.
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