VodafoneThree - ServiceNow Data & Platform Lead

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Business Area:
Local Vodafone Business Unit

Posting Country:
United Kingdom

Full Time / Part Time:
Full Time

Contract Type:
Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Location: Farnborough (Office – 5 days a week)

Salary: Excellent basic salary plus bonus and Vodafone benefits

Working Hours: Full time 37.5 hours per week – Monday to Friday

Security Clearance: This position requires you to hold or the ability and willingness to obtain a UK Developed Vetting (DV) clearance.

Who We Are

We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with Vodafone Three, that future’s being built – today.

We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.

We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.

You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.

Why Vodafone Three

Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.

We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.

You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.

We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.

Join Vodafone Business Security Enhanced and strengthen the cyber security of the UK's Critical National Infrastructure and public sector organisations.

What you’ll do

Lead the design, governance and continual improvement of Vodafone Three's Service Now platform. You'll own the Service Now data architecture, CMDB structure and governance framework, ensuring the platform remains scalable, secure and aligned to business and customer requirements. Working closely with delivery, operations and infrastructure teams, you'll drive platform adoption, data quality and operational excellence.

• Own the Service Now data model, platform architecture, CMDB structure and data governance framework, ensuring consistency, scalability and alignment with Service Now best practices.
• Lead the design, deployment and continual improvement of Service Now modules, integrations and platform capabilities, ensuring solutions meet current and future business requirements.
• Embed security by design, ensuring platform configurations, data structures and integrations meet Vodafone Business Security Enhanced and customer security requirements while aligning with enterprise governance standards.
• Collaborate with Product, Delivery, Engineering, Infrastructure, Cyber Security and Operations teams to drive platform adoption, maintain data quality and deliver a resilient, high-performing Service Now environment.
• Ensure platform…